Pullman Ninh Binh

Please explain, if applicable, the carbon offsetting options you offer to corporations.

To be advised later

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to sustainability and social impact goals and initiatives.

ha8e7@accor.com

Has your hotel taken steps to reduce single-use plastics, such as removing plastic straws (except upon request for guests with disabilities), stirrers and cotton buds? If yes, please provide detail as to the steps you have taken to reduce single use plastics?

No plastic bottles in the hotel

Does your hotel generate (onsite) or purchase (offsite) renewable energy (beyond your utility's standard offerings)? If yes, please describe your practices for generating or purchasing renewable energy.

In the process of building up the systems

Does your hotel engage in activities to protect & restore the natural environment in which it is located (i.e. trees planted, coral reef restored, etc.)?

Yes

Will your hotel be imposing any additional fees for cleaning services? If yes, please specify those fees.

Regular housekeeping, including daily room cleaning and linen replacement in accordance with hotel policies, is included as part of the room rate. Additional cleaning services, if specifically requested, may be arranged upon request.

Are specific cleaning/disinfection routines in place for pillows, duvets and their covers, headboard, bathrobe etc.? If yes, please describe.

Bed linens, pillowcases, duvet covers and bathrobes are thoroughly laundered and sanitized after each guest stay. Pillows, duvets, mattresses and headboards are regularly inspected and cleaned according to established hygiene protocols, while guestrooms undergo detailed cleaning and disinfection procedures to ensure a safe and comfortable environment for every guest.

Please include a link to your public report on community impact if applicable.

Not applicable

Please provide any other comments you wish to make regarding your efforts/initiatives to obtain certification in these programs.

Pullman Ninh Binh is committed to creating an inclusive environment where diversity, equity and respect are part of our workplace culture and guest experience. As a hotel operating under the global standards of Accor, we actively support initiatives that promote equal opportunity, inclusive leadership and a diverse workforce. Our recruitment and development practices aim to provide fair opportunities regardless of gender, age, nationality, background or ability. The hotel also promotes awareness and training programs to foster an inclusive mindset among team members, ensuring that guests and event participants from all cultures and communities feel welcomed and respected.

Please provide, if applicable, an e-mail address for a contact who can address any follow up questions relating to diversity, equity, and inclusion.

hoa.lehien@accor.com