The Chelsea Harbour Hotel & Spa

About us

The Chelsea Harbour Hotel & Spa is London's only luxury 5 star all-suite hotel set in a stunning riverside resort with spectacular views of the marina with its glittering array of super-yachts, river and London city. Experience the famous King's Road with its stunning boutiques and Michelin star restaurants, visit the latest exhibitions at the internationally renowned Saatchi Gallery or take a look at Stamford Bridge, the home of Chelsea FC - just a short walk from the hotel! We Clean. We Care. We Welcome Your health and safety is our top priority. “We Clean. We Care. We Welcome.” is our commitment that enhances existing operational standards to ensure that your well-being is prioritized. This includes the introduction of 10 key hallmarks regarding cleanliness and safety designed to safeguard you throughout your stay with us. To learn more about these hallmarks, please visit our Global Safety and Cleanliness commitment here: https://www.millenniumhotels.com/en/offers/global/wecleancarewelcome/ By upholding the highest standards of cleanliness and safety in our hotels, we ensure our guests have a clean, safe and comfortable experience, and our employees are well taken care of.  We clean our hotels rigorously to ensure a comfortable stay for our guests by implementing our 10 key hallmarks of cleanliness and safety.  We care for our employees by introducing additional measures that have been undertaken to create an environment that ensures their safety and wellbeing.  We welcome our guests with the same warmth, eagerness and hospitality that we have always been known for. All our employees stand united and are fully committed towards overcoming these trying times together. Millennium Hotels and Resorts has always maintained high levels of cleanliness and hygiene. To further enhance health and safety protocols, Millennium Hotels and Resorts has introduced the following 10 Key Hallmarks, which will be implemented in the jurisdictions in which MHR operates to the extent applicable based on local health authority guidelines. 1. Higher standards of cleanliness and hygiene – To obtain local authority hygiene accreditations (e.g. SG Clean Quality Mark Certification) where relevant. 2. Appropriate checks on arrival for guests and employees – For example, temperature checks for all guests and/or collection of guest health declaration forms in certain jurisdictions. 3. Disinfection kits easily available to guests and employees – Sanitisers, masks and anti-bacterial wipes available at guest contact areas (e.g. lobby, restaurants, meeting rooms). 4. Frequent and regular sanitisation of high-contact points – High-contact points will be sanitised on a regular basis depending on frequency of use (e.g. elevator buttons, door handles, etc). 5. Use of technology to enhance guest experience and safety – Deploy contactless technology where possible to minimise physical contact (e.g. E-payment, QR code ordering 6. Ensure higher cleanliness and hygiene standards during guest stay – Mandatory use of disinfectants for sanitisation of contact points (e.g. bedding, room furniture, TV remote) in accordance with local health authority guidelines. 7. Enforce safe distancing measures as precaution – Recommended minimum of one-metre distance for interactions between guests and/or employees in accordance with local health authority guidelines. 8. Higher food safety standards – Enhanced food safety protocols, deep cleaning and meals served individually in accordance with local health authority guidelines. 9. Appropriate health and safety gear – Regular use of Personal Protective Equipment, when appropriate, to ensure the health and safety of guests and employees, as recommended by local health authority guidelines. 10. Hygiene ambassadors to ensure measures are implemented – A hygiene ambassador in each hotel will ensure that employees are trained with the latest processes and procedures to enhance guest safety and comfort