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Pullman Reef Hotel Casino

35-41 Wharf Street PO Box 6545, Tropical North Queensland, Australia, 4870
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Venue image

About us

Welcome to the number 1 five-star hotel in Cairns as voted by our guests on TripAdvisor. The most consistent feedback we receive relates to our warm and impeccable service. Our staff are here to make your stay great and deliver a successful event or conference. With 9 meeting rooms, a Chefs hatted restaurant, boutique casino, rooftop pool deck and four bars, we look forward to tailoring our offer to suit your event.

Venue Details

ChainAccor
BrandPullman Hotels
Built1996
Renovated2017
Total meeting space17,394 sq. ft.
Guest Rooms128
Venue typeHotel

Industry Ratings

AAA Tourism
AAA

Awards

Industry awards
* TripAdvisor 2025 Travellers' Choice - ranked no.1 five star hotel in Cairns * Australian Good Food Guide awarded 2 Chef's Hat 2025 - For our Tamarind Restaurant "THANK YOU, THANK YOU, THANK YOU!!! Everyone was wonderful, your staff were amazing and it was the BEST gala dinner we have ever had!!" Sarah Bennett, Fresenius Kabi Australia Pty Ltd "A massive THANK YOU to your team for an amazing night to remember! It was absolutely flawless. Everything ran so smoothly, the staff were great and you even managed to make the weather perfect too!" Fiona Nicholl (Bride - Wedding Ceremony & Reception) "I have organized many events during my tenure at the PIAA and this was by far the easiest, most professional and most well received by our delegates. Nothing was too much trouble and everyone I dealt with was incredibly helpful." Linda Chamarette, Pet Industry Association Australia

Amenities

Room features and guest services
  • Concierge services
  • Internet access
  • Laundry service
  • Luggage storage
  • Room service
  • View (mountain)
  • View (ocean or water)
  • Voicemail box
Facilities
  • Casino
  • Onsite catering
  • Onsite restaurant
  • Onsite security
  • Rental car service
  • Space (outdoor)
  • Space (private)
  • Wheelchair accessible

Sustainability

This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.

Certifications (1)

Sustainability Certifications
Ecotourism Australia Sustainable Tourism Certification
Sustainability level: Sustainable Tourism

Certification body: Ecotourism Australia

Issued: 8/19/2024 Expires: 6/30/2026

Need dates

Priority windows that venues prefer for hosting events

Jan 27, 2026 - Feb 22, 2026

Meeting rooms

Total meeting space
17,394.5 sq. ft.
Largest room
8,804.9 sq. ft.
Space (private)
17,394.5 sq. ft.
Meeting rooms
9
Second largest room
4,079.5 sq. ft.
Exhibit space
13,745.5 sq. ft.
Space (outdoor)
6,243.1 sq. ft.
Explore Meeting Rooms
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.

Meeting space

Name
Room size
Ceiling height
Maximum capacity
U-Shape
Banquet rounds
Cocktail rounds
Theater
Classroom
Boardroom
Crescent rounds (Cabaret)
Urchins 1, 2, 3 & 4
8,804.9 sq. ft.
-
14.8 ft.
450
-
350
400
450
230
-
200
Urchins 1
3,875.0 sq. ft.
-
13.8 ft.
450
50
250
400
450
220
50
200
Urchins 2 or 3
882.6 sq. ft.
-
13.1 ft.
80
25
50
-
80
30
25
-
Arlington Bar
861.1 sq. ft.
-
13.1 ft.
80
--
80
----
Michaelmas Cay Ballroom
4,079.5 sq. ft.
-
11.5 ft.
300
70
180
200
300
200
65
-
Michaelmas Cay 1 or 2
1,560.8 sq. ft.
-
11.5 ft.
140
35
50
-
140
90
25
-
The Reef Room
1,442.4 sq. ft.
-
9.8 ft.
70
25
60
-
70
34
20
-
The Coral Lounge
1,991.3 sq. ft.
-
9.8 ft.
80
30
60
-
80
50
28
-
Chill Out Room
215.3 sq. ft.
-
9.8 ft.
8
-----
8
-

Guest rooms

Total guest rooms
128
Suites
26
Tax rate
10%
Occupancy rate
85%

Location

Getting Here

Distance from airport 4.35 mi
Parking in the area
Paid parking
( A$12.00/day )
Valet parking
( A$20.00/day )
Street parking

Local Attractions

Scenic Helicopter Flights
Scenic Helicopter Flights
Recreation
10 mins
Take off over Cairns city and experience the region's heritage listed rainforest or experience the sheer size and beauty of the Great Barrier Reef.
Visit website
Bad Fishy Jet Boating
Bad Fishy Jet Boating
Recreation
2 mins
Awesome 35 min Jet Boat adventure - the most thrilling way to cool off in Cairns.
Visit website
Skyrail
Skyrail
Park
25 mins
Glide metres above the pristine rainforest canopy before exploring the rainforest close up.
6 Skyrail Drive
Smithfield, QLD_AUS, AU 4870
Visit website
Fitzroy Island
Fitzroy Island
Recreation
45 mins
One of the most unspoilt islands on the Great Barrier Reef. Walking and hiking tracks, snorkelling, sea kayaking, ocean trampoline or visit Cairns Turtle Rehabilitation Centre.
Visit website
Cairns Esplanade Lagoon
Cairns Esplanade Lagoon
Recreation
2 mins
The perfect way to soak up the sun and swim safe. The Cairns Esplanade Lagoon is a few minutes walk from Pullman Reef Hotel Casino and also close to restaurants, coffee shops and shopping.
AJ Hackett Cairns
AJ Hackett Cairns
Recreation
25 mins
Australia's one and only bungy tower in the rainforest and minjin swing. Unique offsite dinner venue.
Visit website
Great Barrier Reef
Great Barrier Reef
Recreation
90 mins
For the experience of a lifetime, visit the Great Barrier Reef. Choose to dive, snorkel or explore the stunning reef from a semi-sub. Or fly over the reef in a helicopter. Reef boats depart daily from the Reef Fleet Terminal which is a 2 minute walk from Pullman Reef Hotel Casino.
Visit website

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Additional Information

Cancellation Policy

A non-refundable/non-transferrable deposit is required to confirm an event. Progressive payments are invoiced leading up to the event with final payment required 30 days prior. Our cancellation conditions are: Upon signing contract - initial 20% deposit will be forfeited More than 120 days prior - cancellation fee equal to 30% More than 90 days prior - cancellation fee equal to 50% More than 60 days prior - cancellation fee equal to 75% More than 30 days prior - full cancellation fee

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Pullman Reef Hotel Casino Frequently Asked Questions

Explore frequently asked questions from the Pullman Reef Hotel Casino regarding Health and Safety, Sustainability, and Diversity and Inclusion

Sustainable Practices

Please provide comments or a link to any publicly communicated Pullman Reef Hotel Casino's sustainability or social impact goals/strategy.
https://all.accor.com/fr/sustainable-development/index.shtml
Does Pullman Reef Hotel Casino have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
Yes, Action : Sort your hazardous waste & at least 2 types of waste from the following: paper, glass, cardboard or plastic

Diversity and Inclusion

For US hotels only, is Pullman Reef Hotel Casino and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
Hotel not in the United States
If applicable, could you please provide a link to Pullman Reef Hotel Casino's public report on their commitments and initiatives related to diversity, equity, and inclusion?
https://www.reefcasino.com.au/our-sustainability-commitment/

Health and Safety

Were practices at Pullman Reef Hotel Casino developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
Yes, Diversey was also associated to build the sanitary guidelines. They were consulted on specific topics. Same with Ecolabel
Does Pullman Reef Hotel Casino clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
Yes, focus on high touch points, room extra desinfection : door knobs, handles, switches, chair, desk, phone, remote control Rearrange furniture?to ensure a minimum distance of 1 meter between each participant (distance may vary upon local regulations)
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