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Conrad Tulum Riviera Maya

Carretera Cancun Tulum 307 Tulkal Chemuyil, Tulum, Mexico, 77774
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About us

Welcome to the Conrad Tulum Riviera Maya, an exquisite luxury resort. The resort is situated on a private cove with soft white sand beaches overlooking the Mexican Caribbean and is ideal for Incentives and special celebrations. With bountiful indoor ballroom spaces and outdoor venues, unique and memorable experiences will be created for incentives, weddings, and special celebrations. Conrad Spa Tulum features 16 treatment rooms, hydomassage therapy, wet areas and a salon. With design inspired by the shape of a Cenote, the spa is tucked away from the main resort, creating an authentic and secluded sanctuary. Conrad Tulum Riviera Maya offers 349 rooms and suites elegantly furnished and decorated in cool, calming tones; all rooms feature balconies with spectacular views and plunge pools. Indulge in an ultimate escape in one of our prenium accommodations offering swim-up terraces, the Governor’s Suite or Presidential Suite. The resort includes 11 restaurants and bars inspired by wellness concepts that are integrated throughout the property and known for throughout the region. Dining selections range from signature restaurants with global-inspired cuisine to casual poolside light fare.

Venue Details

ChainHilton
BrandConrad Hotels
Built2022
Renovated-
Total meeting space55,551 sq. ft.
Guest Rooms349
Venue typeHotel

Industry Ratings

AAA
Northstar

Awards

Industry awards
| 2022 & 2023 | - Travel + Leisure 2023: 25 Favorite Resorts in Mexico. - Condé Nast Traveler: 2022: #1 Best Resort in Eastern Mexico. 2023: #2 Resort in Eastern Mexico (U.S.). 2023: #11 Resort in all of Mexico (UK). - Travel Weekly Magellan Awards: Gold in Luxury Hotel/Resort. - World Luxury Spa Awards: Best Luxury Beach Resort Spa (North America). Best Luxury Resort Spa (North America). Best Luxury Wellness Spa (North America). - TripAdvisor: Travelers’ Choice 2023. - Wine Spectator 2023: Award of Excellence (Maratea & Autor). | 2024 | - AAA: 4 Diamond. - TripAdvisor: Travelers’ Choice 2024. - Travel + Leisure It List 2024: 500 list. - U.S. News Best Hotels 2024: #1 Best Tulum Resorts. #2 Best Tulum Hotels. #8 Best Maya Riviera & Yucatan Resorts. - Wine Spectator 2024: Award of Excellence (Maratea & Autor). - Michelin Guide: Autor Restaurant. - Concours Mondial Bruxelles: Gold Medal (Japa Chi Saak Sauvignon Blanc-Moscato). - TripAdvisor: Travelers’ Choice Restaurants (Maratea, Autor, Ukai, Kengai). - Condé Nast Traveler 2024: #3 Best Resort in Eastern Mexico. - World Luxury Spa Awards: Luxury Beach Resort Spa - North America. Luxury Resort Spa - North America. Luxury Wellness Spa - North America.

Venue Highlights

3D Event Space
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Cvent's 2025 Top Meeting Hotels
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Amenities

Room features and guest services
  • Calls (toll-free)
  • Concierge services
  • Internet access
  • Laundry service
  • Luggage storage
  • Room service
  • View (garden)
  • View (ocean or water)
Facilities
  • Onsite catering
  • Onsite gift shop
  • Onsite restaurant
  • Onsite security
  • Space (outdoor)
  • Space (private)
  • Wheelchair accessible

Sustainability

This venue holds verified sustainability certifications, based on certification data provided by BeCause in collaboration with Cvent.

Certifications (3)

Sustainability Certifications
ISO 50001:2018

Certification body: DEKRA Certification, Inc.

Expires: 9/25/2026
Sustainability Certifications
ISO 14001:2015

Certification body: DEKRA Certification, Inc.

Expires: 9/25/2026
Sustainability Certifications
ISO 9001:2015

Certification body: DEKRA Certification, Inc.

Expires: 9/25/2026

Need dates

Priority windows that venues prefer for hosting events

May 1, 2026 - Sep 30, 2026
Jul 1, 2027 - Sep 30, 2027
Jul 1, 2028 - Sep 30, 2028

Seasonal Availability

Do you want to know if your event is during the high or low season? Check the season availability for this hotel.
High season
Mar 01 - Mar 31Nov 01 - Dec 31Jan 08 - Feb 29
Shoulder season
Apr 01 - Jun 30
Low season
Jul 01 - Oct 30

Meeting rooms

Total meeting space
55,551 sq. ft.
Largest room
24,059 sq. ft.
Space (private)
32,324 sq. ft.
Second largest room
16,640 sq. ft.
Space (outdoor)
9,655 sq. ft.

Floor Plans

Download floor plans for this venue.

Menus

Download catering menus for this venue.
Explore Meeting Rooms
Explore Meeting Rooms
Find the perfect room with setup charts and interactive 3D floor plans.

Meeting space

Name
Room size
Ceiling height
Maximum capacity
U-Shape
Banquet rounds
Cocktail rounds
Theater
Classroom
741 sq. ft.
39 x 19 sq. ft.
13 ft.
40
--
40
--
2,983 sq. ft.
39 x 78 sq. ft.
13 ft.
250
60
150
200
250
150
741 sq. ft.
39 x 19 sq. ft.
13 ft.
10
-----
744 sq. ft.
39 x 19 sq. ft.
13 ft.
20
20
----
1,950 sq. ft.
25 x 78 sq. ft.
18 ft.
80
-
80
80
--
21,919 sq. ft.
-
-
700
-
450
600
--
20,089 sq. ft.
-
-
500
-
300
500
--
18,733 sq. ft.
-
-
450
-
300
450
--
9,232 sq. ft.
85 x 108 sq. ft.
23 ft.
850
100
400
850
650
400

Guest rooms

Total guest rooms
349
Double (2 beds)
122
Suites
33
Tax rate
16%

Location

Getting Here

Tulum International Airport, TQO, is approximately 45 minutes from the resort. Cancun International Airport, CUN, is approximately 90 minutes from the resort. Contact the resort concierge to help coordinate private transportation. Our partners in destination marketing services will help coordinate your group arrivals and departures.
Distance from airport 41 mi
Parking in the area
Complimentary parking
Valet parking

Local Attractions

Chichen Itza
Chichen Itza
Historical landmark
2 hrs
Take a day trip to one of the largest Mayan cities, where the majestic pyramid-shaped temple looms. Named for a nearby cenote, Chichen Itza is among the Seven Wonders of the New World
Parque Nacional Tulum
Parque Nacional Tulum
Historical landmark
15 mins
Enhanced by lush greenery, local wildlife, and endless Caribbean views, Parque Nacionale is a coastal jewel. Bask in the Mayan sun and sea breeze as you explore the cliffside ruins overlooking the beach.
Tulum Archaeological Zone
Tulum Archaeological Zone
Historical landmark
15 mins
Explore some of the best-preserved Mayan ruins. Just 20 kilometers from Conrad Tulum Riviera Maya, the Tulum Archaeological Zone offers a look at local history and a view of the Caribbean.
Cenote Dos Ojos
Cenote Dos Ojos
Recreation
20 mins
Discover underwater wonders in the cenotes of Dos Ojos. Mexico’s most spectacular scuba and snorkeling experiences can be found in these magical caves and caverns, where the water is warm year-round.
Playa Paraiso
Playa Paraiso
Recreation
30 mins
Spend a day in paradise and check out the shops and unique restaurants around Playa Paraiso. Tulum’s legendary white-sand beach is an easy bike ride from the Archaeological Zone just a kilometer away.
Sian Ka'an Biosphere
Sian Ka'an Biosphere
Park
1 hr
A UNESCO World Heritage site, Sian Ka’an is the Mexican Caribbean’s largest protected area and a must-see attraction. Located 86 km from Conrad Tulum Riviera Maya, the “Gate of Heaven” is home to thousands of animal and plant species.
Visit website
Gran Cenote
Gran Cenote
Recreation
20 mins
Swim in the sacred turquoise waters of Gran Cenote, just 20 minutes from Conrad Tulum Riviera Maya. Spanning 150 square meters and connected to a network of underground rivers, Gran Cenote is one of Mexico’s largest and most famous cenotes.
Visit website

Nearby vendors

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IVI THE DMC
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Since 1986, IVI THE DMC has provided destination management services in Mexico. IVI DMC provides to the Meeting Planner the security of an efficient and stable business organization that relies on: - Strong management systems, - Financial stability, - Quality Standards based on ISO 9001:2015 - An extensive protection of having full coverage Liability Insurance, - Internal supplier management processes that certify every one of the previously selected suppliers and their services offered, - Our professional and experienced people, who follow our internal educational program to assure exceptional product knowledge and creative solutions, - Giving back through Amigos of the Planet Foundation. Our capabilities include designing and providing program logistics such as registration services, professional staffing, housing assistance, transfers, hospitality desk service, photography, gift items; special events, décor, light, sound, entertainment; recreational sports, team-building activities, pre/post event tours, dinner programs, site inspections, VIP arrangements and more. In summary, we are confident we will exceed your expectations. Our mission is to earn and maintain our clients’ trust at each one of our IVI DMC destinations by showing them that their goals are our goals, and by delivering services that exceed industry standards and customer expectations. We meet client needs by providing exceptional product knowledge, creative solutions, cost effectiveness, and value in every measurable way, documented by more than 9,103 testimonials. WE MAKE YOU LOOK GREAT!
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Terramar, a DMC Network Company
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Terramar DMC is a comprehensive destination management and event company proudly celebrating over 30 years in business. Renowned for its outstanding service, Terramar has secured its position as one of the most esteemed destination management companies (DMCs) within the meetings and incentive industry. It operates seven offices across 15 destinations in three countries. With local teams deeply integrated into the communities they serve, Terramar delivers remarkable service and innovative solutions for clients in the incentive, corporate, and association sectors. Terramar's services encompass transportation, tours, team-building, gifting, event staffing, program logistics, decor and event design, entertainment, corporate social responsibility (CSR), speaker coordination, sustainability initiatives, and more.
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YD Events
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Tropical Incentives DMC - Cancun & Riviera Maya
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With over 40 years of experience in the industry, we excel in the planning and management of: Incentive travel Conventions and conferences Corporate meetings Events for corporate groups Our capabilities extend to coordinating activities for groups ranging from 20 to over 4,000 individuals. We pride ourselves on our robust infrastructure, meticulous planning, and top-tier services. What sets us apart? A dedicated team of over 200 meeting tourism experts is at your service, ready to ensure the success of your event. A North America Sales Director that is your single point of contact to ensure consistency and ease of doing business. Strong network of destinations and connections We operate in 7 destinations in Mexico and 3 in the Dominican Republic. Strategic and commercial alliances with over a thousand resorts, hotels, convention centers, restaurants, and tourist parks.
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The Speaking Guild
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Landry's Dining Brands
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Landry's, Inc., is a privately held American multi-brand dining, hospitality, entertainment, and gaming corporation headquartered in Houston, Texas. Landry's, Inc., owns and operates more than 600 restaurants, hotels, casinos, and entertainment destinations in 35 U.S. states and the District of Columbia.
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TENFOLD STYLE
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Additional Information

Additional details

Elevate your stay with Ceiba Club. Experience is beyond just staying, it connects the local culture with a unique elevated experience. Book a Ceiba Room and enjoy more possibilities, curated culinary offerings, and top-tier service that extends beyond your stay. Including private check-in and checkout, the Ceiba Club with food and beverage, private pool areas, upgraded In-room amenities, welcome amenities, and more.

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Conrad Tulum Riviera Maya Frequently Asked Questions

Explore frequently asked questions from the Conrad Tulum Riviera Maya regarding Health and Safety, Sustainability, and Diversity and Inclusion

Sustainable Practices

Please provide comments or a link to any publicly communicated Conrad Tulum Riviera Maya's sustainability or social impact goals/strategy.
No response.
Does Conrad Tulum Riviera Maya have a strategy that focuses on the elimination and diversion of waste (i.e. plastics, papers, cardboard, etc.)? If yes, please elaborate on your strategy of elimination and diversion of waste.
No response.

Diversity and Inclusion

For US hotels only, is Conrad Tulum Riviera Maya and/or parent company certified as a 51% diverse owned business enterprise (BE)? If yes, please indicate which one of the following you are certified as:
No response.
If applicable, could you please provide a link to Conrad Tulum Riviera Maya's public report on their commitments and initiatives related to diversity, equity, and inclusion?
No response.

Health and Safety

Were practices at Conrad Tulum Riviera Maya developed based on health service recommendations from public governmental entities or private organizations? If Yes, please list which organizations were used to develop these practices.
No response.
Does Conrad Tulum Riviera Maya clean and sanitize public areas and publicly accessible facilities (i.e. meeting rooms, restaurants, elevator banks, etc.)? If yes, describe any new measures that are taken.
No response.
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