May 26, 2021
By Saumya Mishra

Shangri-La Hotels and Resorts, the brand needs no introduction. The concept of the first Shangri-La hotel was inspired by Robert Kuok’s travel experiences in some of the finest hotels in Europe. He wanted a suitable combination of quality, aesthetics and functionality and wanted every stranger to feel like a friend in the hotel. Fifty years later, the Group is still standing firm on its basics, ensuring every guest who walks through the doors feels at home away from home. Shangri-La Hotels and Resorts are located at prime locations in the Asia Pacific, North America, the Middle East, and Europe. The brand follows the mantra "To treat a stranger as one of our own" for their guests. 

In order to stand on its promise of providing remarkable service to the guests, the Group has taken stern steps in the line of the safety and wellbeing of the guests as the pandemic trails. The chain has been closely observing the World Health Organisation’s guidelines and those of local health authorities to make every move cautiously and assure the guests that their safety is of supreme importance to it. The commitment of “Shangri-La Cares” establishes the caring spirit of the brand and guides its constant efforts to ensure the well-being and comfort of guests and staff alike. 

The Group makes it a cardinal point to take care of its guests. The teams at the hotels are provided with comprehensive training and certification programmes enabling them to tackle any situation on the premises.  Apart from these, strict protocols for sanitisation, hygiene, temperature screening and disinfection has been put in place. The rules adhering to these protocols are also in place for meeting and events. The body temperature of each guest is recorded on arrival as a precautionary measure. All AV equipment are thoroughly sanitised after every use, and event room floorplans and seating capacity are adjusted to comply with the safe distancing guidelines. 

Shangri-La believes that a perfect event is not organised; it is designed. With that concept in mind, the brand goes a mile extra to create a space for genuine engagement and impactful experiences. It has introduced “Experience It”, the team-building event’s philosophy to immerse and inspire. It includes interacting with local communities while on a strategy - meeting break, or participating in an eco-themed team-building exercise which will strengthen the team spirit and take the event out of the boardroom. With the exemplary locations, capable facilities, exceptional service and unique observations, team Shangri-La is with you on every step to make every event impressive. 

Shangri-La has joined hands with AVPartners to create a suave experience of virtual & hybrid meetings & events. The Video Conferencing Solutions enables delegates to connect with the boardroom virtually. Shangri-La Group has developed a range of cost-effective and flexible hybrid event solutions to enable your guests to join from different locations to experience the same seamless event. Since the latest technology is used, this allows you to convey your content with crystal-clear video and audio quality. The virtual & hybrid meeting & event components include: 

  • Real-time presentation to audiences of all sizes, anywhere in the world
  • Stream events to your company web page or to any form of social media 
  • Interactively present to your employees and clients with group chat or live Q&A 
  • Present with confidence using pro-quality camera and audio facilities 
  • Content sharing, picture-in-picture presenting and recording options to assist in fully engaging your audience

The hotel sales and event management teams have been provided with specialised hybrid events training and extensive hygiene with sanitisation training. These experienced teams vouch to provide you with the best of everything. They are ready to offer tailored events through a comprehensive range of services, facilities and technologies to the highest cleanliness and safety standards.

Shangri-La Hotels and Resorts offer rewards and recognition for every event you plan. With the Golden Circle programme, planners earn points for every event they plan which they can redeem for exclusive upgrades 

With all these niceties in its pocket, Shangri-La Hotels & Resorts is ready to design your event with utmost care keeping the safety and well-being of guests in mind. It leaves no stone unturned to provide a fantastic experience that will keep you coming to them over and over again. After all, at Shangri-La Hotels and Resorts, hospitality comes from the heart.


Saumya Mishra

Saumya started her career with writing for fun and hasn't looked back since. She has 7+ years of experience in writing for prominent retail brands in fashion and lifestyle. When she is not working, she loves to spend her time working for stray animals.

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