February 09, 2022
By Cvent

Accor currently operates 407 hotels (64,856 rooms) in India, Middle East, Africa and Turkey, with an active pipeline of 111 properties (25,795 rooms). 

Accor announced its continued action to lead the hospitality industry with the most stringent cleaning standards and operational procedures concentrated on guest safety “ALLSAFE developed with Bureau Veritas.

In India, Middle East, Africa & Turkey region, over 85% of the properties currently operating are ALLSAFE certified. Alongside hotel certification, teams have undergone extensive training in order to become ALLSAFE Ambassadors, as well as ALLSAFE Officers, to reinforce communication on the program with guests and assist with any inquiries. Over 14,000 team members have been certified so far as ALLSAFE Ambassadors, with more than 500 appointed as ALLSAFE Officers.

“Rolling out the ALLSAFE Programme in our region has been a priority for us since its launch”, said Mark Willis, CEO India, Middle East, Africa & Turkey. As we continue to welcome our guests with all the joy and expectation that travel brings, we want to ensure we keep them, and our team members, as safe and protected as we can along their journey.”

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The ALLSAFE label was established by Accor to give guests the assurance of a third-party verified standard of hotel cleanliness and hygienic requirements. These standards were developed with and vetted by Bureau Veritas, a world leader in operational testing, inspections and certifications. Travellers can look for the ALLSAFE logo on the webpage of the Accor hotel they are booking, knowing they can trust its protocols to meet or exceed the ALLSAFE standard and visit the hotel with confidence.

To achieve the ALLSAFE certification, hotels must comply with a detailed list of 16 global commitments jointly developed with Bureau Veritas, which translates into more than 100 standards in total. Some of these enhanced health and prevention protocols include a reinforced cleaning programme with frequent disinfection of all high-touch areas such as elevators and public restrooms; deep cleaning of guestrooms with hospital-grade cleaning products and materials, including upholstery, carpets and bedding cleaning at high temperatures.

Additional measures require Accor’s ALLSAFE hotels to employ appropriate seating and spacing restrictions in restaurants, bars and public areas; guest temperature screening in accordance with local requirements; disinfectant mats at hotel entrances; contactless payment solutions and desk-free check-ins and check-outs, wherever possible.

Accor has also taken the unique step of establishing a complimentary medical support service available to all of its guests. Through a worldwide partnership with AXA, a global leader in insurance, Accor guests who fall ill or who are in urgent need of medical support, will receive free access to top-of-the-line medical teleconsultations. Guests will also have access to AXA’s extensive on-the-ground network of tens of thousands of medical professionals, allowing hotels to help guide their guests to the most suitable medical support based on their location, specialisation, language support and other important criteria, in all 110 destinations where Accor operates.

Find out more about the ALL SAFE program here: https://all.accor.com/event/allsafe.en.shtml



Cvent is a leading meetings, events, and hospitality technology provider with more than 4,500 employees and nearly 21,000 customers worldwide.

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