Last updated on: March 21, 2024

Cvent, Inc. and its Affiliates (“Cvent”) operate its Services under one or more Service Agreement(s), including a Data Processing Agreement, entered into by Cvent and You, a Cvent Customer (“Agreement”). Cvent engages its wholly owned Affiliates and has hired the following listed entities (“Sub-Processors”) to provide Services to You on Cvent’s behalf, and Cvent may, as necessary to maintain the quality of its Services, add or replace a Sub-Processor. If you subscribe to updates (using the form below), you will receive notification of such changes. These Sub-Processors may provide services to one or more Services offered by Cvent, and shall be listed by the Cvent product it supports which is applicable to You. Any capitalized terms not defined herein shall have the meaning assigned to it in the Data Processing Agreement.

Process for making an objection:


1) Make a formal objection. Not all of the Sub-Processors listed below process your Personal Data, and you may provide a reasonable objection only to any new Sub-Processors that would have access to your Personal Data by sending a written message (see “Send us a message” link) within ten (10) business days after receipt of notice of a change. This message will become a recorded case and Cvent’s Client Services team will receive your formal objection.

2) Cvent response. Cvent will use commercially reasonable efforts to make available or recommend to Customer a commercially reasonable change in the Services to avoid processing of Personal Data by the objected-to new Sub-processor without unreasonably burdening Cvent or the Customer. For the avoidance of doubt, a “reasonable objection” to a sub-processor must show an objective, evidence-based reason to believe that such new sub-processor fails to provide sufficient guarantees to implement the appropriate technical and organizational measures in such a manner that processing will meet the requirements of the GDPR and ensure the protection of the rights of the data subject(s).

3) Resolution. You understand that the listed Sub-Processors are essential for providing the Services to this multi-tenant platform. If after thirty (30) days from your objection notice, You have reason to believe that corrective action taken by Cvent with regard to the objected-to Sub-Processor still results in a breach of EU Data Protection Laws, you may request termination of the affected Services which cannot be provided by Cvent without the use of the objected-to new Sub-Processor (under the applicable Order Form(s)). Such termination request shall be in writing. In the event of termination pursuant to this request, such termination shall not be a termination for breach, and Cvent will refund You any prepaid fees covering the remainder of the term of such applicable Order Form(s) following the effective date of termination with respect to such terminated Services, without imposing a penalty for such termination on You.

Relevant Affiliates
Cvent Europe Ltd.
Cvent Canada Inc.
Cvent Australia PTY Limited
Cvent Singapore PTE Limited
Cvent India Private Limited
Cvent Deutschland GmbH
Social Tables, Inc.
Lanyon Solutions, Inc.
Passkey International, Inc.
StarCite, Inc.
IPOLIPO INC, dba, Jifflenow
Jiffle Technologies Private Limited
Straight Shot Solutions, LLC, dba,
Sub-ProcessorsSubject Matter/Description of ProcessingLocation of ProcessingApplicable Subscription ServiceData Transfer Mechanism
Amazon Web Services (AWS)Hosting, Virtual EventsUSA, EUEvent Management, Attendee Hub, Cvent WebinarEU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
Domo, Inc.Business intelligence and reportingUSA, EUCvent Event Intelligence (Event Cloud Services, Hospitality Cloud Services)EU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
Google Cloud PlatformHostingUSAiCaptureSCC
Intercom, Inc.Chat ToolUSACvent Studio, Rundown, Cvent Webinar, Onsite Solutions,iCaptureEU-U.S. DPF, Swiss-U.S. DPF, UK Extension to DPF
MailChimpProduct E-mailUSACvent Studio, RundownEU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
Microsoft CorporationAzure OpenAI Service: processing text prompts to generate completions and embedding results.USA, EUEvent Cloud Services and Hospitality Cloud ServicesEU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
MixpanelUsage StatisticsUSAAttendee Hub, Event Management, Onsite Solutions, Cvent WebinarEU-U.S. DPF, Swiss-US DPF
MongoDBCloudDatabase HostingUSACvent Studio, RundownEU-U.S. DPF, Swiss-US DPF
Okta, Inc.Attendee Single Sign-OnUSAEvent Management, Attendee HubSCC
PubNubPush NotificationsUSA, EUAttendee HubEU-U.S. DPF, Swiss-US DPF
Rockstar Music, Inc. (Socialive)Livestream production, Video Production by Professional ServicesUSAAttendee HubSCC
RollbarError logging and
Stream.ioAttendee ChatUSA, EUCvent Studio, Rundown, Cvent Webinar, Attendee HubSCC
SalesforceAttendee SupportUSAEvent Management, Attendee HubEU-U.S. DPF, Swiss-US DPF, UK Extension to DPF, BCR
SendGrid, Inc. (Twilio, Inc.)Email Delivery ServiceUSASocial Tables,Jifflenow,
EU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
StripePayment ServicesUSACvent Payment Services, Onsite SolutionsEU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
The Active Network (Active Merchant Services)Handling payment
Tray.ioIntegration platform that allows Cvent to automate workflows and connect to third party customer applications.USA, EUEvent Management, Surveys, Lead CaptureSCC
TwilioSMS Text MessagesUSAOnsite Solutions, Attendee Hub, Cvent WebinarEU-U.S. DPF, Swiss-US DPF, UK Extension to DPF
ZoomVirtual EventsUSA, EUAttendee HubSCC


Change Log

Date of ChangeChange (Relevant Cvent Product)Notes
3/20/2024Removed: BrightcoveService sunset
2/27/2024Added: new AffiliatesTo include recent acquisitions: IPOLIPO INC (dba Jifflenow), including Jifflenow’s
wholly owned subsidiary, Jiffle Technologies Private Limited, and Straight Shot
Solutions, LLC, dba,
2/27/2024Added: Rollbar and Google Cloud PlatformCvent’s acquisition of Jifflenow includes the use of Jifflenow’s subprocessors.
2/27/2024Added Jifflenow and iCapture as relevant Cvent
Products to existing subprocessors.
10/20/2023Removed: MailGunService sunset
10/20/2023Added: The Active NetworkPayment transactions for Cvent Conference
10/20/2023Added: Domo, Inc.Cvent Event Intelligence provides custom reporting for Cvent customers powered by Domo’s analytics platform.  This service is optional to customers.
5/01/2023Removed: Crowd Compass (as a service)Product sunset
5/01/2023Added: Microsoft Corporation, Azure OpenAIMicrosoft’s Azure OpenAI service only processes personal data to the extent elected by customer’s data subjects.  Use is optional as a convenience feature and Cvent prohibits entry of sensitive personal information or special category personal data by user.  Data is not stored by Microsoft for any period of time longer than required to process a prompt and generate a response.  Prompts and responses are not saved or stored, and customer data is not used to retrain models.
9/20/2022Removed: Amadeus, Travelport, Higher Logic, and PendoErroneously classified as subprocessors. Following an internal assessment, we identified some vendors previously listed that did not, in fact, process any customer data for which Cvent is the data processor. For that reason, we removed them.
9/20/2022Added Attendee Hub, Event Management, Cvent Webinar as relevant Cvent Products to existing subprocessors.Following an internal assessment, we identified the absence of Cvent Products to relevant existing subprocessors.
9/20/2022Removed: Locations of processing for Zoom.Following an internal assessment, we determined that Canada and Asia Pacific were not correctly reported as locations of processing for Cvent’s use of Zoom for Attendee Hub.

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