Cvent provides organisations with all the tools they need to listen and respond to their clients and customers in real-time and improve retention rates.
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Key Customer Satisfaction Survey Features Overview:
- Robust CRM allows customers to update their contact record, or help grow your database
- NPS question and matching reports to easily measure satisfaction
- Advanced logic guides customers down the proper path
- Text analysis helps you understand and categorise comments
- Mobile-friendly surveys provide customers various feedback channels
- Dynamic and instant access to data allows you to address concerns immediately