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When used strategically, client satisfaction surveys or customer feedback and Voice of the Customer programs improve an organization's bottom line and help build customer loyalty. Unfortunately, few organizations implement solutions that allow them to capture, analyze and act to feedback in real time across the enterprise.

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The Inquisium customer satisfaction survey solution helps organizations create and manage a highly effective customer feedback or Voice of the Customer program that turn customer insights into business results. Thousands of users have strengthened relationships with customers, improved customer retention, identified key drivers of satisfaction, and enhanced product and service through customer feedback programs deployed with Inquisium.

Key Capabilities of Customer Satisfaction Surveys:

  • Design and deploy customized customer surveys in minutes.
  • Access tailored, customizable survey reports in just a few clicks.
  • Use text analytics to interpret unstructured data.