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  1. Case Studies

LA CANTERA RESORT & SPA

Improving the planner and guest experience with Cvent's meeting and event management technology

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32%

2023 market share

51%

2023 bid rate

67K

Annual room nights managed through Passkey

In-person events hold significant value, with 78% of event professionals perceiving them as more valuable than other initiatives. Attendee experience is crucial, and event professionals measure success based on attendance, engagement, and positive feedback. To meet these expectations, event designers are embracing creativity and personalization. La Cantera Resort & Spa understands the importance of connecting with the right groups and creating memorable events. Choosing a venue is just the beginning; executing events requires a team effort and reliable technology. La Cantera relies on Cvent's technology throughout the event planning process, from building awareness to executing meetings. With features like Cvent Event Diagramming and Cvent Passkey, communication between planners and onsite teams is streamlined, resulting in higher satisfaction for attendees, planners, and the hotel. To learn more about how La Cantera Resort & Spa improved their event management, download the case study.

 
 

Passkey helps us automate so much of our reporting and ensure we're in direct communication with our clients. Passkey starts the guest experience off before their arrival. Offering upsells and primary inventory maximizes the guest experience and helps us meet our financial goals. Last year, we did almost a million dollars in upsell revenue through various avenues, and Passkey was a big contributor. 

Lindsay Carroll
Revenue Manager
Products used:
CSN Advertising
Grow your group business
Cvent Event Diagramming
Better events by design
Cvent Passkey
Automate event rooming lists
Smart Custom Proposals
Branded and personalized templates
CSN Business Intelligence
Transform your business
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Find the perfect planner
La Cantera Resort & Spa, featuring architecture, landscaping, and a serene ambiance.

CHALLENGE

High expectations and shorter planning times mean hotels and event professionals need to be efficient and communicate clearly throughout the planning process

SOLUTION

Technology enables planners to make decisions quickly and collaborate with onsite teams

RESULTS

Streamlined event management improves the process and leads to higher attendee, planner, and hotel satisfaction

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Key Bookings logo over a blue background with an image of city lights in the background.

Time-saving tech to transform citywide event management

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The grand lobby of the Barclay Hotel, with a chandelier, tables, and columns.

A luxury experience with customer-centric technology

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Fairmont Scottsdale resort features an elegant architecture, lush landscaping, and an inviting ambiance with a dining area.

Thinking globally expands possibilities for success

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