Cvent Wins Silver Best in Biz Award for Excellence in Customer Satisfaction
Panel of Elite Judges Honors Company's Dedication to Creating 'Customers for Life'
TYSONS CORNER, Va. January 3, 2018 – Cvent, Inc., the leading meetings, events and hospitality technology company, has been awarded Silver in the Most Customer Friendly Company of the Year, Large Category, for the Best in Biz Awards 2017, the only independent business awards program judged by prominent members of the press and industry analysts.
The award, judged each year by prominent editors and reporters from top-tier publications in North America, includes innovative start-ups and some of the most recognizable brands in the world. The seventh annual program drew more than 650 entries from an array of public and private companies, spanning a variety of industries and geographic regions in the U.S. and Canada.
Cvent was honored for its company-wide initiative, "Customers for Life", which focuses on optimizing and streamlining the customer support journey and experience to ensure a lasting relationship. As part of this strategic initiative, Cvent's customer support team offers real-time-support through instant messaging, phone and web-to-case mediums. Since January 2016, 95.1 percent of organizations that used Cvent's customer support capabilities reported that they were satisfied or very satisfied with the experience.
Cvent's world-class customer satisfaction numbers are a direct reflection of the team's dedication to ensuring each customer inquiry is treated promptly and effectively. Customer responses to Cvent's â€˜Customers for Life' initiative have been overwhelmingly positive, with more than 800 Wall-of-Fame-messages sent to Cventers for their high caliber of service. One customer noted, "I have to say that this is the best service I have ever received in my life. [The Cventers] were amazing & very knowledgeable!"
"Developing a partnership with our customers by creating an un-paralleled experience is of the utmost importance to us at Cvent. Our unmatched capabilities that power the meetings and events industry from event planner to hotelier, coupled with friendly, knowledgeable customer support services creates customers that stay with Cvent for life," said Cvent founder and CEO Reggie Aggarwal. "Receiving consistent recognition for our dedication to customer satisfaction, not only in the form of the Best in Biz Silver Award, but also from those organizations that use Cvent on a daily basis, is proof that we are a strategic partner with our customers."
Since 2011, winners of Best in Biz Awards have been determined based on scoring from independent judging panels composed of top editors and reporters from some of the most respected newspapers, TV outlets, and business, consumer, technology and trade publications in North America. Best in Biz Awards' uniqueness stems, in part, from this distinct composition, which allows the judges' unparalleled expertise, experience and objectivity to determine award winners. The 2017 judging panel included: Accounting Today, AdWeek, Associated Press, Atlanta Tribune, Business News Daily, Consumer Affairs, Entrepreneur, eWeek, Forbes, Harvard Business Review, Healthcare Innovation News, Inc., Investment Advisor Magazine, Laptop, MediaPost, Pittsburgh Business Times, Security Products Magazine, Wired, WLRN and Yahoo Tech.
About Best in Biz Awards
Since 2011, Best in Biz Awards, Inc. has made its mark as the only independent business awards program judged each year by a who's who of prominent reporters and editors from top-tier publications from North America and around the world. Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 65 categories, including company, team, executive, product, and PR and media. For more information, visit: http://www.bestinbizawards.com.
About Cvent, Inc.
Cvent, Inc. is a leading cloud-based enterprise event management company, with tens of thousands of customers and more than 2,700 employees worldwide. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, email marketing, and web surveys. Cvent provides hoteliers with an integrated platform, enabling properties to increase group business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. For more information, please visit Cvent.com, or connect with us on Facebook, Twitter or LinkedIn.