Accor has more than 5,000 hotels globally. Keeping up with trends, demands, and macroeconomic factors is difficult and diverse. However, technology brings a wide-ranging portfolio together for more efficient and productive teams. Tools like Cvent Event Diagramming allow venues to work with planners no matter where they are located. Cvent Passkey offers multiple options for upgrades and extended stays, giving hotels a passive method for increasing incremental revenue.
Cvent answered a lot of challenges that hotels were facing by bringing easy-to-use solutions. In the past, when hotels were hosting events and trying to book participants, there was a lot of back-and-forth by email. We now have a great solution with Cvent Passkey, which is easy for the planners, the participants, and the hotels.
CHALLENGES
Planner needs have changed, and hotels struggle to keep up with post-pandemic demands
SOLUTIONS
Cvent technology makes hotels more efficient, delivers what planners expect, and highlights improved sustainability
RESULTS
Hotels capture more group business despite smaller teams and less time to dedicate to each event
