Wyndham Hotels and Resorts

Wyndham Hotels and Resorts has 22 brands and more than 8,900 hotels in 95 countries. With a workforce that large and diverse, management needed accurate and up-to-date information throughout the pandemic to make global decisions that would affect each local property.

218

Average number of RFPs received annually by hotels with a four-diamond listing on the CSN

15%

2021 market share

32%

Increase in average total room nights (2019-2021)

Wyndham Hotels and Resorts leaned heavily on their “Count on Me” culture during recovery from the pandemic. They take their commitment to their employees, owners, and guests seriously and strive to create an environment that is safe, healthy, and supportive for anyone who walks in the doors. To accomplish this, Wyndham’s management team relied on data from Cvent Business Intelligence to make informed decisions about staffing, advertising, and training. They encouraged their team members to take advantage of training and education opportunities through Cvent to prepare for the resurgence of travel and events.

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Products used:

Productivity Tools

Business Transient RFP Tools

Hotel Website Solutions

CSN Advertising

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