It’s the little things that matter – especially to our hotel guests, meeting planners, and event attendees who come from near and far to stay with us and experience our property. What’s behind pulling off legendary customer service and review scores, even at the most basic of properties? It comes down to amenities. Whether intuitive or creative, there are certain amenities that can be easily and cheaply be implemented, while also keeping your guests delightfully happy from arrival to departure. Amenities can also make or break decisions when for meeting planners. Remember that when trying to increase group bookings at hotels. Here are the amenities that can make the biggest impact on your guests’ experience. Build these into your experience, then make them the centerpieces of your hotel marketing strategies.