February 10, 2020
By Cvent Success Team

In the spirit of Valentine's Day just around the corner on February 14th, I'm sharing 14 different opportunities to love, explore, and get involved with using Cvent this year.

1. Cvent CONNECT 2020

Registration is currently open for our annual user conference Cvent CONNECT. The conference will take place June 15-18, 2020 at Caesars Forum in Las Vegas and Cvent CONNECT Europe will take place on October 5-7, 2020 at the InterContinental London – The O2. Cvent CONNECT offers an abundance of learning opportunities, including classroom-style training camp sessions, breakouts, face to face meetings with Cvent experts, and more. It’s also a great opportunity to network with other Cvent users, learn more about industry tips, tricks, and trends, and share best practices. In the spirit of the work hard, play hard mentality, I can’t fail to mention that our evening event experiences are one of a kind and always a hit with attendees. At Cvent CONNECT, you get to see the Cvent technology in action throughout the conference and can learn more through in-person demos, live tech tours, and product roadmap discussions. Find out more and register today!

2. Cvent Certification

Are you ready to showcase your expertise and validate your Cvent knowledge? Becoming Cvent certified is a great way to demonstrate your proficiency in the Cvent platform to your employers and colleagues. We offer three different Event Professional Certifications and two different Hospitality Professional Certifications to help you grow and succeed as meeting and event planners and hospitality professionals. Learn more about Cvent Certification.

3. Customer Success Groups & Hotel Success Groups

Who doesn’t love the opportunity to network with other Cvent users and expand your Cvent and industry knowledge? Customer Success Groups are a complimentary opportunity for thought leadership discussions, networking events, product demonstrations, and more. Hotel Success Groups are a complimentary opportunity to walk through the data from your market, competing markets, planner insights, and solutions that will help you achieve your group business goals. Check out the full list of upcoming Customer Success Groups here and Hotel Success groups here and register for one in a city near you today.

4. Cvent Academy Training Workshops

Are you looking for more in-person training opportunities? If so, our Cvent Academy Training Workshops are for you. Cvent Academy Training Workshops offer more of a classroom-style, hands-on experience developed to expand your Cvent knowledge on a variety of training topics. Browse the upcoming list of Cvent Academy Training Workshops and peruse the Live Events Calendar where you can search and register for all things Cvent, including upcoming conferences, Customer Success Groups, Training Workshops, Webinars, Product Seminars, Trade Shows, and more.

5. Cvent Celebrity Program

The Cvent Celebrity program is our customer loyalty program designed to educate, connect, and celebrate Cvent users! You can earn points for completing enjoyable and educational challenges and activities that take anywhere from 30 seconds to 15 minutes. Points can be redeemed for professional (and fun) rewards such as Cvent CONNECT registrations, Cvent Academy Training Workshops, Cvent Celebrity swag, and e-gift cards. As a Cvent Celebrity, you’ll also have access to Cvent news, industry tips, beta testing opportunities, the chance to make an impact on Cvent’s products, and more. Sign up to become a Cvent Celebrity today!

6. The Cvent Community

By clicking on the Community, in the upper right-hand corner when logged into your Cvent account, you instantly have access to a plethora of training and engagement opportunities. Not only can you interact with other Cvent users and share best practices in the Open Forum, stay up-to-date on new releases and product updates in the Product News section, submit your ideas for feature requests and product enhancements in the Ideas section, search for and access valuable step-by-step articles and guides in the Knowledge Base, you now also have access to our revamped Training tab, which is home to Cvent Academy Online.

7. Cvent Academy Online

Cvent Academy Online is our learning management system filled with e-learning courses offering self-paced modules and tutorials for an assortment of Cvent-related topics. Underneath the Cvent Academy Online section within the Training tab, you will see a breakdown of different Cvent products (Event Management, CrowdCompass, Onsite Solutions, Inquisium, the Cvent Supplier Network, and more) and you can click into the product(s) you’d like to access the training for and get started. With training videos, helpful articles, live webinar options, and evaluations to test your knowledge, new and seasoned Cvent users alike can find value, time-saving tips and tricks, and enroll in the topics that make the most sense for their knowledge level and experience.

8. Customer Success Webinars

Customer Success Webinars are complimentary and offered live and on-demand about a wide variety of Cvent and industry-related topics. Explore our latest webinars on thought leadership, best practices, and product releases.

9. Cvent’s How Great Events Happen Podcast

Tune in to the latest season to listen to meetings and events industry insights and trends. If you are an event planner, marketer, or event professional, you are definitely going to want to check out How Great Events Happen, a podcast by Cvent, today!

10. Reimagining Your Events with Flex 

Have you built a Flex event yet? Flex allows you to create a more modern attendee website and registration process using the drag and drop interface within the site designer. Flex is user-friendly and offers more flexibility to add, delete, and rearrange pages in the registration process. It also allows you to customize and streamline the attendee experience. Events built with Flex are mobile responsive and optimized on every device. There are a variety of Flex training resources, articles, webinars and more that you can take advantage of to get trained up on Flex and start using it for your events this year: Welcome to Flex. Check out the Flex features list to keep tabs on the latest updates and projected timelines for future releases.

11. Inquisium Redesign

A redesign of Inquisium, Cvent’s survey product, is underway. The goal of the redesign is to modernize the user experience for both those building surveys and those completing them. This project will deliver a new product that will ultimately replace the current Inquisium. Learn more about the survey redesign.

12. Dynamic Event Guide

With a modern refresh of the CrowdCompass mobile app's home screen and main navigation, the Dynamic Event Guide displays the content that is most relevant to your attendees during the event. You can now select featured content, highlight attendees' upcoming sessions and appointments, and make it even easier for them to access the info they're looking for. You can use the Dynamic Event Guide to drive engagement throughout the full lifecycle of your event. Learn more about how to utilize the Dynamic Event Guide for your next event.

13. Cvent Supplier Network Redesign

Cvent’s Hospitality Cloud has been diligently working on a complete rebuild of the Cvent Supplier Network to simplify venue sourcing. Planners who are enjoy the group-specific hotel content and functionality will love the renewed focus on simplicity. These changes benefit our venue partners and you’ll soon see gorgeous new profiles with bigger images and more opportunities to market your venue. Cvent is committed to helping you target more qualified business, and this redesign will help deliver on that goal. Learn more about the Supplier Network and the benefits of the new redesign.

14. 24/7 Customer Support Team

Last, and most certainly not least, let’s show some love to our 24/7 Customer Support team! They are a phenomenal resource that every Cvent user should be taking advantage of when it comes to any immediate or one-off questions that arise while working in the system. There are several different ways that you can get in contact with support:

  1. You can open a case within the Cvent Community and a representative will get back to you in 24-48 hours
  2. You can chat with a representative (similar to an instant message) using the “Chat with Us” option via the Community and
  3. You can call into the support line directly for assistance. If you are working on the weekend, late hours, or simply want an answer to your questions right away, the Customer Support team should be your go-to resource. Cvent Support Hours and Toll-Free Numbers

Whether its exploring new product offerings, expanding your current Cvent knowledge by completing additional training courses and getting a Cvent certification or two, networking with fellow Cvent users onsite at events, modernizing your event websites, surveys, mobile apps, and more, there is so much to be excited about and learn this year. What are you waiting for? Start exploring, engaging, and propelling your events to the next level of success using Cvent solutions now. 

This post was written by Julia Plymack, a Lead Client Success Advisor at Cvent. Julia enjoys traveling, the outdoors, true crime podcasts, and binge-watching reality TV shows.  

Julia Plymack, Cvent

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