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CUSTOMER RESOURCE

Cvent User Pulse | Q4 2025

CUSTOMER RESOURCE

Cvent User Pulse | Q3 2025

Cvent User Pulse

A quarterly round-up of the most insightful content created by and for Cvent users. Discover a curated selection of success stories, community discussions, data trends, and expert tips that showcase how users are leveraging Cvent to drive event success. Stay informed, inspired, and connected with the latest user-generated insights and resources all in one place.

Cvent Customer Experience

Talk of the Quarter

Open Forum discussions that drew the most replies from Cvent users in Q3

Ask the Experts - Q3 Product News Live: Event & Exchange Product Updates

Read Thread

If you’re not using Attendee Hub, what else could Audience Segments be useful for?

Read Thread

What are the pros and cons of attendee websites for agenda selection?

Read Thread

What's your event worth?

See the potential return on investment of your external event, whether hosted or attended, with this easy-to-use ROI calculator.

Calculate ROI

Resource Round-Up

Recommended Cvent resources to learn more about a trending industry topic.

On-Demand Webinar

The Planning Power Play: Using Event Types to Drive ROI

Watch Now

Community Learning Center

Event Program Financials

Explore Now

eBook

Cvent's Essential Guide to Event ROI

Read Now

Blog

10 Ways to Save on Event Costs in 2025

Browse Now

Valerie’s Q3 Help Hot Spots

Based on data from customer conversations with our Community chatbot, we identified the areas planners struggled with the most. Along with resources to resolve them faster!

Registration links that just work

Customers most often needed help finding and sharing the correct event URL (and making sure it’s live) 

Try this - Accessing your event links

Emails that come from the right address

A common ask was getting the “From” address and name set correctly so messages are recognizable and delivered

Try this - Adding or Removing Account Email Addresses
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QR codes for faster check‑in 

Many planners wanted a quick way for attendees to find their QR code so onsite lines move quickly

Try this - Adding Attendee QR Codes to Your Event App

Fix import errors fast

Upload issues (skipped rows, formatting) came up often

Try this: Records are skipped when I import registrations

Cvent Solutions Spotlight

Newly released features and fixes from Q3 you’ll want to check out

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LinkedIn Audience Connector

By auto-syncing attendees with LinkedIn Campaign Manager, the connector shows audience segment–level stats in Cvent to validate campaign efforts.

Read More
The Cvent Source: Event Data and Hospitality Insights

Reporting: Build Your Own Financial Reports

Now create customized reports to easily access and analyze financial data related to orders, discounts, and transactions for your events using Build Your Own Reports.

Read More
How AI helps hotels win bigger business

AI Agenda Assistant for CSN

Using our CventIQ powered AI assistant, generate an agenda for use in your Cvent Supplier Network RFP via three methods: pasting details into a smart text box, uploading a file containing your agenda, or describing your agenda in natural language.

Read More

Be the first to know

For regular updates on new features and fixes 

Subscribe now

Previously Released

Product updates and improvements from Q2 you may want to revisit

My Events

Single hub in the Event App containing personalized and relevant event info that helps attendees stay engaged throughout their event journey. 

Learn More

Cross Event Insights

Centralized dashboard summary of your account-wide event performance, including metrics on reg, revenue, ROI, etc

Learn More

Dynamic Audience Segments

Enables organizers to create rules that now automatically assign audience segments to attendees. 

Learn More

CventIQ

A comprehensive suite of intelligence capabilities empowering users to move fater, improve collaboration, and deliver more personalized event experiences. 

Learn More

Upcoming In-Person Events for Cvent Users

Product Seminar

Cvent Seminar 

St. Petersburg

December 3, 2025 - December 4, 2025

Register Now
Product Seminar

Cvent Seminar 

Charleston

December 3, 2025 - December 4, 2025

Register Now
Product Seminar

Cvent Seminar

Indianapolis

4 December, 2025 - 5 December, 2025

Register Now

Cvent User Pulse

A quarterly round-up of the most insightful content created by and for Cvent users. Discover a curated selection of success stories, community discussions, data trends, and expert tips that showcase how users are leveraging Cvent to drive event success. Stay informed, inspired, and connected with the latest user-generated insights and resources all in one place.

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Success Story of the Quarter

The logo of CAIS event with blue and green background and white line in the middle.

“We went from zero to sixty very fast, from having nothing tracked to having the hundreds of events we now have all streamlined in Cvent. Everything is managed in one system and we’re able to give our stakeholders real-time data.” 

- Andrew DePaul, Senior Vice President of Digital Marketing 

What Cvent helped CAIS achieve  

90%

Attendance Rate

$5M

Summit total revenue

$3M

Sponsorship Revenue

150+

CEU Awarded

Read more customer stories on Cvent Customer Showcase

Forum Wisdom

Our pick of the most insightful Cvent user contributions to Open Forum discussions. 

Katie Dreifus

If you haven't yet used Internal Fields, you are really missing out. I can't talk enough about how helpful internal fields are. Not only does it keep track of my notes about individuals in one place, it can create custom data tag content for an individual. You can also create CC fields that don't attach to someone's Cvent profile. 

Katie Dreifus, Registration Manager 

Read Thread
Rachel Sigley

We found when we added text into an image that we used as our header it often got cut off or stretched improperly because of the dynamic resizing. We've discovered if you do layered images, it solves the problem and looks so much nicer than text widgets. 

Rachel Sigley, Brand Marketing 

Read Thread
Browse Open Forum

Resource Round-Up

Recommended Cvent resources to learn more about a trending industry topic. 

Community Learning Center - Attendee Engagement

Explore Now

eBook - Meet Smarter, Engage Deeper: Your Guide to Driving Engagement Through Events

Read Now

Tool - The Ultimate Event Engagement Checklist

Use Now

On-Demand Webinar - Amplify Your Live Events: Tips for Maximum Impact and Engagement

Watch Now

New in 2025: Cvent Academy Courses & Certifications

Event-Led Growth Masterclass & Certification

Unlock the power of event-led growth with this hands-on masterclass designed to help you turn events into a strategic engine for business impact. 

Start Learning

Vendor Sourcing Made Easy with Reposite

Leverage the full potential of your supplier relationships with this training course on Reposite’s intuitive vendor sourcing tool. 

Start Learning

Getting Started with Exhibitor Management

Get up and running with Exhibitor Management in Cvent through a series of quick, practical videos. 

Start Learning

What Valerie Says

We launched Valerie, the Cvent Community chatbot, in 2024 to simplify the process of Cvent users getting their questions answered and product doubts resolved. In just 6 months, Valerie has become a self-service superhero, having helped 5,000+ unique Cvent users across 17,000+ interactions.

Revisiting Valerie's rich data helped us identify the areas Cvent users seek help in most often.      

Cvent users asked Valerie these 5 questions most frequently.

How to use Jifflenow?
How to use Webinars?
What happens when I turn on OnArrival?
What can I do with session groups?
How do I run a cross-event report?

It also helped us identify some of the most frequented Knowledge Base articles in Cvent Community. 

Valerie recommended these 5 resources the most in response to various user queries.

Creating Sessions
Your Guide to Running Reports in Cvent 
Managing Event Users & User Roles
Data Tag Cheat Sheet
Configuring Your Attendee Hub Pages

The Best Of

Watch the sessions that made waves at Cvent CONNECT 2025

Video
 
Building Event programs for real results
Video
 

Launching an event-led growth strategy

Video
 

Navigating event strategies from the Cvent Source and PULSE

Watch more on-demand sessions

Upcoming In-Person Events for Cvent Users

Regional Training Workshop Boston

Regional Training Workshop

Boston, MA

August 27 - August 29, 2025 

Register Now
Product Seminar Tysons

Product Seminar

Tysons, VA

August 27, 2025 

Register Now
Customer Success Group Reston

Customer Success Group

Reston, VA

September 10, 2025 

Register Now
Product Seminar Raleigh

Product Seminar 
Raleigh, NC
September 16, 2025

Register Now

Cvent Solution Spotlight

Most talked about product updates and releases in Q1 and Q2 2025.

CventIQ™

How does this help you?

CventIQ™ delivers a comprehensive suite of AI-powered tools, spanning writing assistants, chatbots, predictive insights, attendee personalization, and more, built on the world’s most connected event platform to drive efficiency, engagement, and smarter decision-making for every event stakeholder. 

A diagram showing a business formula on a computer screen. On the left, four rounded rectangles are arranged in a 2x2 grid. The top two read "Unmatched industry expertise" and "Proprietary insights & analytics." The bottom two read "Smart platform" and "Intelligent infrastructure." A plus sign (+) separates this group from a large rectangle on the right labeled "AI" with three sparkle icons around it. The diagram visually suggests that combining business capabilities with AI creates added value.
Read more
Cvent Essentials

How does this help you?

Cvent Essentials helps you easily manage high volumes of simple, in-person events. It enables anyone on your team to quickly create, promote, and execute on-brand, compliant events with pre-approved templates, streamlined registration, built-in engagement tools, and real-time analytics. 

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Learn more
Cross Event Insights

How does this help you?

Cross-event insights let you connect data across all your events to reveal trends, measure performance, and identify best practices. This enables you to make smarter, data-driven decisions and continuously improve event results at every stage. 

Cross Event Insights
Learn more
Event AI Assistant for Websites - Beta Program

How does this help you?

The Event AI Assistant for Websites lets you add an AI-powered chatbot to your event sites, making it easy for attendees to quickly find answers, navigate content, and get personalized recommendations all through a conversational interface.

Sign up for the Beta Program
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