Be Your Best Virtual Self
Our guest speakers share their advice for anyone doing a virtual presentation.
Even before the events world pivoted to a virtual platform, the Women in Leadership (WIL) initiative at Cvent has been successfully conducting virtual meetings since last year. Today we are joined by WIL Coordinator, Amanda Greenspan-DSouza & Taylor Wertheimer, WIL guest speaker, as they share their advice for anyone doing a virtual presentation. They even share how they've been successfully managing a virtual book club along with their top tips on how you can launch a program similar to this and create it in your own environment.
- Amanda Greenspan-DSouza, WIL Coordinator, Meetings & Event Planner, Cvent
- Taylor Wertheimer, Learning & Development Program Specialist, Cvent
- Brooke Gracey, Senior Manager, Demand Generation, Cvent
- Cody Liskn, Team Lead, Event Quarterback Team, Cvent
00:00:47.220 --> 00:00:59.910
Brooke Gracey: Amanda and Taylor. Thank you guys so much for joining us today on the podcast we like to start off with a little bit of background on both of you, how you ended up at Cvent, but also how did you become a part of this women in leadership initiatives.
00:01:01.680 --> 00:01:11.610
Taylor Wertheimer: Sure. So I guess I'll go ahead and start us off here. I joined in 2017 and I am from Virginia, but was living in Florida at the time.
00:01:11.880 --> 00:01:23.580
Taylor Wertheimer: I working for a very large theme park down in Orlando and I decided I wanted to move a little bit closer to home wasn't quite sure what I wanted to do but knew I wanted to be in the hospitality industry still and I didn't really know much about Cvent but my sorority sister actually posted something on LinkedIn. I applied and I've been here ever since and absolutely loving it.
00:01:35.190 --> 00:01:44.160
Taylor Wertheimer: When I first joined. I actually went to a women and leadership meeting before it was for the whole company at the time it was just for managers.
00:01:44.520 --> 00:01:52.860
Taylor Wertheimer: And it was an awesome event. I've really enjoyed it. And we were able to be guests at that at that point. But we weren't able to be fully part of the group.
00:01:53.400 --> 00:02:03.090
Taylor Wertheimer: Join the meeting so much and was really excited about it and then about a year later, they announced that anyone could join regardless if you are a manager or whatever that was.
00:02:03.480 --> 00:02:11.610
Taylor Wertheimer: Um, so that's how I got involved with it. I'm really enjoying it had been a lot of awesome people through the, the group like Amanda
00:02:14.400 --> 00:02:21.330
Amanda Greenspan-DSouza: So hi, I am Amanda. Um, I've been with cvent it'll actually be two years in June.
00:02:22.410 --> 00:02:32.760
Amanda Greenspan-DSouza: I actually was originally a client of cvent so I was pretty familiar with the company and the products that we host
00:02:33.810 --> 00:02:43.560
Amanda Greenspan-DSouza: And when I moved to Virginia from New York. I saw that there was an opening for cvent and I jumped right on. It sounds like a dream come true job.
00:02:44.760 --> 00:02:50.580
Amanda Greenspan-DSouza: With women and leadership, I was working with one of the sponsors Carrie Lambert really closely on booking rooms. Originally, and I started working with her more on logistics and making these events run as smoothly as they can be. And eventually coming on the events committee for it and it's been really fun experience so far and I love being able to work with great people all over
00:03:19.740 --> 00:03:29.160
Brooke Gracey: Yeah, and part of the women in leadership for those of the listeners that don't know who are part of cvent, a lot of this is bringing in external speakers.
00:03:29.490 --> 00:03:36.990
Brooke Gracey: People who can really give some great information back to the organization and really helped to inspire women.
00:03:37.260 --> 00:03:44.250
Brooke Gracey: And leaders and now that we're in the position we're in. You guys have really had to move this to a virtual experience.
00:03:44.580 --> 00:03:56.820
Brooke Gracey: Which has made you kind of experts, to say the least. On this live presenter experience. And so I wanted you guys to kind of dig into that a little bit more. What things should we be considering
00:03:57.210 --> 00:04:05.700
Brooke Gracey: As a speaker and alive or virtual event. And is there any advice that you guys give to these speakers to be the best virtual presenter. They can be
00:04:08.100 --> 00:04:15.840
Taylor Wertheimer: Yeah, definitely. And it's actually pretty funny because last year we moved one of our learning and development programs completely virtual
00:04:16.230 --> 00:04:24.030
Taylor Wertheimer: Just to kind of cater more to our regional and remote employees all over the world because we just grew so fast that we needed to
00:04:24.570 --> 00:04:32.940
Taylor Wertheimer: cater to their needs a little bit more than an in person setting. So we did this last year and it's so funny to see how big it is now.
00:04:33.510 --> 00:04:39.300
Taylor Wertheimer: Some of the I've learned a lot from that and some of the tips that I would say, giving to anyone doing a
00:04:39.600 --> 00:04:49.650
Taylor Wertheimer: Virtual presentation, whether it's a small session or maybe it's a learning and development program. There's a lot, but some of the top ones definitely make sure you're still justice prepared.
00:04:50.190 --> 00:05:02.520
Taylor Wertheimer: For a virtual training or session I make sure you're preparing your fiscal space that good audio good lighting, but also just making sure that your computers and your screens are set up for maximum
00:05:02.850 --> 00:05:11.550
Taylor Wertheimer: Effectiveness, because if you've got your zoom window open, and you've got your notes, it can get a little crazy. So just kind of making sure you're prepared as much as possible.
00:05:12.060 --> 00:05:25.560
Taylor Wertheimer: And really a lot of that is making sure that you're prepared as all I said, doing whatever you need to do to feel confident and ready to present. Now that's different for everyone. There's not one specific thing for that, but just doing whatever
00:05:26.190 --> 00:05:29.790
Taylor Wertheimer: You know, makes you feel confident and ready to go and present
00:05:31.320 --> 00:05:39.480
Brooke Gracey: Yeah, it's really interesting, actually I just did the thing you're not supposed to do and said I'm Ray. There's all of these things that come with
00:05:39.900 --> 00:05:41.130
Brooke Gracey: Being a speaker, whether it's
00:05:41.130 --> 00:05:42.810
Brooke Gracey: Live or virtual
00:05:42.990 --> 00:05:48.780
Brooke Gracey: I've heard some really kind of fun tips about speaking virtually though just even the setup like it's
00:05:48.990 --> 00:05:54.510
Brooke Gracey: It's such a different experience because when you're on stage. Maybe you don't have to think about all these things, but
00:05:54.750 --> 00:06:05.340
Brooke Gracey: When you're doing it virtually like what does your background space look like, how is your camera position. What is the lighting like it's like you almost become your own little event producer to make sure that
00:06:05.580 --> 00:06:15.930
Brooke Gracey: When you're speaking. It is a nice experience for the viewer, not just the content, but the look and feel as well. I'm sure you guys have tons of tips and tricks when it comes to that.
00:06:16.380 --> 00:06:18.270
Amanda Greenspan-DSouza: Yeah, definitely. So
00:06:18.990 --> 00:06:21.570
Amanda Greenspan-DSouza: One thing with the women in leadership is that we've had.
00:06:22.290 --> 00:06:33.870
Amanda Greenspan-DSouza: A few external speakers coming on and now it's kind of a little bit of a learning curve to make sure that whoever is speaking is comfortable with the zoom platform, which is what we use.
00:06:34.680 --> 00:06:42.240
Amanda Greenspan-DSouza: You know, there's a lot of different platforms out there that and it can sometimes be like speaking a different language between
00:06:42.900 --> 00:06:52.800
Amanda Greenspan-DSouza: We with the recording and sharing screens and seeing who's talking so definitely running a dress rehearsal, if you will.
00:06:53.460 --> 00:07:01.020
Amanda Greenspan-DSouza: is super important to to make sure that your speaker is picking up on certain cues, they know where all the buttons are they know when
00:07:01.920 --> 00:07:14.010
Amanda Greenspan-DSouza: The host. Who is the one running the logistics on the back end knows where they can swoop in and help save you and where they're sometimes that the speaker needs to know.
00:07:16.380 --> 00:07:17.610
Amanda Greenspan-DSouza: When they need to step in.
00:07:18.930 --> 00:07:19.290
Amanda Greenspan-DSouza: Yeah.
00:07:19.350 --> 00:07:28.680
Brooke Gracey: Just like knowing what the platform is that you're even using and what kind of tools. There are, I think you guys even use some interactive elements to help keep the audience more engaged.
00:07:29.280 --> 00:07:35.940
Taylor Wertheimer: Yeah, definitely. And that's one of the number one things I would say. With these virtual presentations and trainings.
00:07:36.240 --> 00:07:44.940
Taylor Wertheimer: I mean, it's important to make any training engaging and interactive, otherwise you're going to lose your participants, because an adult learners attention span.
00:07:45.240 --> 00:07:53.250
Taylor Wertheimer: Runs anywhere from 90 seconds to 10 minutes which is not that long. So if you're just speaking out them and just throwing a lot of content and information at them.
00:07:53.520 --> 00:07:58.560
Taylor Wertheimer: It's really hard for them to stay present and stay engaged in the content.
00:07:58.830 --> 00:08:05.970
Taylor Wertheimer: And they might start multitasking and things like that. And on virtual everyone's in front of their laptops. So it's a little bit easier for that to happen.
00:08:06.210 --> 00:08:17.370
Taylor Wertheimer: They see us an email notification or another notification pop up and then next thing you know they're working on a document or something like that. So it's really important to engage or participants.
00:08:17.880 --> 00:08:22.470
Taylor Wertheimer: Lot of different things. So you can do here. I number one thing smile.
00:08:22.950 --> 00:08:30.780
Taylor Wertheimer: And then Call people by their name, that's really, really important. So kicking people out in your audience calling them by name, making it personal.
00:08:31.170 --> 00:08:39.120
Taylor Wertheimer: And also just sharing your personal stories as well, but also encouraging your participants to do that to a we use a lot of different
00:08:39.990 --> 00:08:47.580
Taylor Wertheimer: interactive elements, a part of zoom the the platform that we use for teleconferencing like live polling.
00:08:47.880 --> 00:08:59.820
Taylor Wertheimer: Discussions so discussions, whether that's like how we're talking right now, or maybe that's just yeah the chat in zoom as well. So there's lots of different things that you can do. You just have to get a little bit creative
00:09:01.980 --> 00:09:09.000
Brooke Gracey: And I know some of the virtual events that we've done recently at the event. We've used, you know, a whole host of different technologies. It's almost like there's
00:09:09.210 --> 00:09:20.070
Brooke Gracey: This new tech stack. That's not totally different than what we would use for an in person event, but there are some modifications and tools that you could be using for virtual I know we're using zoom
00:09:20.400 --> 00:09:25.380
Brooke Gracey: For the actual live event experience. But what other technologies are you guys using as a part of this.
00:09:28.320 --> 00:09:38.280
Taylor Wertheimer: So I actually love using a mobile app. A lot of the work that I do is through virtual learning development programs. So it'll be a three day program with
00:09:38.820 --> 00:09:45.810
Taylor Wertheimer: Over 100 attendees and so on mobile app really helps with that. There's a lot of gamification and mobile apps and you can put
00:09:46.110 --> 00:09:57.030
Taylor Wertheimer: All of the schedules and their content, all sorts of different information, you really can game a phi that experience as well and encourage some friendly competition among the attendees, which is great.
00:09:57.450 --> 00:10:09.900
Taylor Wertheimer: And there's live q&a in there too. So there's just a lot of capabilities with a mobile app and it kind of just keeps everyone organized knowing where they need to be at what time. That's my favorite Amanda. Do you have any that you use.
00:10:10.890 --> 00:10:12.990
Amanda Greenspan-DSouza: So well within
00:10:13.440 --> 00:10:14.790
Amanda Greenspan-DSouza: The zoom one of
00:10:15.300 --> 00:10:29.670
Amanda Greenspan-DSouza: The Hot Topic tools that have we've been really utilizing are the breakout rooms, actually. And there's been a little bit of a learning curve with us like being able to use them to the best of their ability
00:10:31.200 --> 00:10:41.100
Amanda Greenspan-DSouza: And it was kind of exciting. The first time that we did a breakout room for a large scale audience with women in leadership, they
00:10:42.030 --> 00:10:50.400
Amanda Greenspan-DSouza: Have like about 100 people and just did a speed networking round where we put everyone in like groups of five.
00:10:50.760 --> 00:11:02.250
Amanda Greenspan-DSouza: Set them off to go and talk with whatever was on their mind for 10 minutes brought them back into the main room shuffled them up and send them on their way. Again, it was a way to go.
00:11:02.790 --> 00:11:08.190
Amanda Greenspan-DSouza: And one let people talk with someone that was outside of their
00:11:09.060 --> 00:11:20.460
Amanda Greenspan-DSouza: their usual their work, their physical work environment like your roommates or your family or in to to even interact with people that you wouldn't normally get to on a day to day basis.
00:11:21.030 --> 00:11:40.770
Amanda Greenspan-DSouza: We had folks joining from all over or North America office and I believe we even have some of our European see vectors joining as well. And it was just a great way to go and build new connections and hopefully get people to interact, a little bit more with outside of their normal team.
00:11:42.120 --> 00:11:42.330
Brooke Gracey: Right.
00:11:42.360 --> 00:11:47.730
Brooke Gracey: Now going to those breakout rooms, a little bit more because that's also a huge problem. I think we're seeing right now, which is
00:11:48.120 --> 00:12:03.150
Brooke Gracey: A lot of people are signing up for these virtual events. But the more you have sort of the less interaction, you can have in between attendees. So having these kind of smaller breakouts to allow people to network and talk is so important.
00:12:04.260 --> 00:12:12.240
Taylor Wertheimer: Yeah. BROOKE definitely especially right now in our current state, you know, people are in their homes, maybe only seeing their family.
00:12:12.450 --> 00:12:18.330
Taylor Wertheimer: And they want to connect. They want that social interaction that they're really not getting like they would in the office.
00:12:18.600 --> 00:12:33.060
Taylor Wertheimer: So being able to infuse that into trainings into into virtual events is awesome, the breakouts are great way to do that people do want to connect. They want to be social. So it's important to be infusing social elements into your trainings and presentations.
00:12:33.870 --> 00:12:40.770
Cody Liskh: Yeah, I have to say. That's my, my biggest feedback with zoom. I love having zoom as an option, especially while we're all working from home.
00:12:41.100 --> 00:12:53.430
Cody Liskh: We have our happy hours where we all socialize. But it's one person that's talking at a time. And it's not like sitting around and having several conversations at once. So I think using the zoom breakout rooms is really, really key.
00:12:53.940 --> 00:12:58.140
Cody Liskh: For all of our listeners out there if you're not using zoom breakout rooms, while you're using zoom
00:12:58.680 --> 00:13:04.560
Cody Liskh: definitely look into that. So it's going to really improve the experience and I have to imagine you guys came up with a lot of these cool tips.
00:13:04.980 --> 00:13:10.560
Cody Liskh: Not just overnight. You guys have been doing this for a while and I have to believe because you guys, we have our
00:13:11.460 --> 00:13:23.550
Cody Liskh: We call them a CX which is our advanced see mentor experience meetings and we've moved those two virtual but this happened way before this whole work from home stuff happened. This is been a long time coming. So
00:13:24.060 --> 00:13:29.010
Cody Liskh: Why did we make this change as an organization. And what did you find one everybody over
00:13:30.810 --> 00:13:41.940
Taylor Wertheimer: Yeah, it's definitely like I said earlier, we're growing at an extremely fast rate and to keep up with that global workforce that we do have, it's really important to
00:13:43.410 --> 00:13:53.730
Taylor Wertheimer: Find a way that is the same for everyone. I because you can have an in person training and then you can have zoom attendees or virtual attendees zooming in, or whatever platform you're using
00:13:54.210 --> 00:13:57.030
Taylor Wertheimer: You can have them as like a hybrid type of deal.
00:13:57.630 --> 00:14:10.560
Taylor Wertheimer: But that kind of doesn't get the best experience for our regional employees that are faced elsewhere. So we did it to keep up with that cloak, the global new global needs. And just to care more to a virtual audience.
00:14:10.920 --> 00:14:16.710
Taylor Wertheimer: I'm most of our employees used to be based on HQ. So in person trainings worked great.
00:14:16.980 --> 00:14:22.830
Taylor Wertheimer: But some of the things that work for in person. Don't necessarily work for zoom attendees and don't engage them as much
00:14:23.070 --> 00:14:29.790
Taylor Wertheimer: So we created this new format a program to keep up with those trends and to keep up with the needs of our workforce.
00:14:30.150 --> 00:14:36.090
Taylor Wertheimer: And it was a huge hit just because they felt that we were talking straight to them. So I'm looking right into
00:14:36.390 --> 00:14:47.460
Taylor Wertheimer: You know, the camera and I'm looking right at them on the screen. Instead of looking at people in person in front of me and not paying as much attention to the folks on the screen, if that makes sense.
00:14:47.880 --> 00:15:01.860
Taylor Wertheimer: So that's why we did it and we did it for the first time in August. I want to say it's a huge hit. So then we did it again in November, and that's going to continue to be the norm, especially now as we continue to see more and more virtual trainings and events take place.
00:15:03.210 --> 00:15:07.950
Brooke Gracey: And I certainly appreciate that. Right. Cody, because we're not in HQ, we're out on the other side of
00:15:08.190 --> 00:15:18.810
Brooke Gracey: The United States. And so it is when you're a global company. It's such a cool way to make sure that everybody feels like they're involved and you're not just like on the zoom
00:15:19.200 --> 00:15:26.070
Brooke Gracey: That's part of a room of 500 people who are also doing it in person. It's an entirely different experience when you're all doing it virtually
00:15:28.020 --> 00:15:35.880
Cody Liskh: And I love what you said. Taylor about how in a zoom experience. You are like face to face with people and that makes it such a more personal experience and
00:15:36.090 --> 00:15:50.520
Cody Liskh: I have to imagine that people are probably more likely to ask questions if it's a more personal experience. So, but zoom experience. People are maybe verbally asking questions are unmuted themselves. They're using the zoom chat, which is also super, super cool.
00:15:51.990 --> 00:15:58.380
Cody Liskh: But that sounds like it can get complicated to manage. How do you juggle the live questions in the zoom chat.
00:15:59.940 --> 00:16:09.420
Taylor Wertheimer: Yeah, it definitely can be tough at time, especially since those programs have 100 plus people in them. So there's quite a few people. There's a lot of activity in the chat.
00:16:09.870 --> 00:16:21.660
Taylor Wertheimer: I would say just trying to be mindful of balancing the two you've got people that are perfectly fine with I'm muting themselves and in speaking up to ask a question or to comment on something.
00:16:21.930 --> 00:16:26.940
Taylor Wertheimer: So you've got those folks but then you've got those folks that are a little bit intimidated by that are going to be
00:16:27.180 --> 00:16:35.040
Taylor Wertheimer: Writing in the chat as well. But you don't want to forget about that. You don't want to just ignore the chat. Otherwise, what's the point, right.
00:16:35.340 --> 00:16:49.620
Taylor Wertheimer: So I'm for me. I like to have a separate monitor or screen on our office, we have really awesome zoom rooms. So we have the little tablets setup. So I like to have that right in front of me and I just check it.
00:16:49.890 --> 00:17:04.740
Taylor Wertheimer: Throughout the training and the session and comment on things throughout and make it more of a conversation. It does take some practice. I will say just kind of balancing all of the different methods there but you know little practice, it seems to work.
00:17:06.060 --> 00:17:06.930
Amanda Greenspan-DSouza: Yeah and if you
00:17:08.700 --> 00:17:17.640
Amanda Greenspan-DSouza: Aren't as comfortable with using all of like being that person with 12 hands like Taylor, it might be
00:17:18.600 --> 00:17:26.370
Amanda Greenspan-DSouza: beneficial for you to have someone dedicated to moderating the chat as well and
00:17:26.970 --> 00:17:34.980
Amanda Greenspan-DSouza: You can even go and have a separate chat set up with you and your designated person so that you can communicate with each other and letting
00:17:35.280 --> 00:17:43.620
Amanda Greenspan-DSouza: They can let you know, here's a good question that came through on the chat don't like one, make sure you don't miss it because that tracking if it's a very active became
00:17:43.950 --> 00:17:57.150
Amanda Greenspan-DSouza: Get lost really quickly and scroll. So you want to make sure that you are that you're not forgetting about your online people. Another thing that you could do for your chatty Cathy's
00:17:58.170 --> 00:18:15.300
Amanda Greenspan-DSouza: Is even posing a challenge to them as, like, Okay, so tell me in 10 seconds or less your feelings on this. So it kind of puts that limit in their head already so that you can swiftly move on to the next person.
00:18:16.590 --> 00:18:17.700
Brooke Gracey: That's a good idea.
00:18:18.480 --> 00:18:19.080
Cody Liskh: That's a good tip.
00:18:19.320 --> 00:18:21.060
Brooke Gracey: Last ask them the next question.
00:18:23.100 --> 00:18:30.210
Cody Liskh: Why do you have a good question for you guys because I heard that you have a really cool women in leadership book club and happy hour that set up.
00:18:30.540 --> 00:18:38.700
Cody Liskh: And I imagine a lot of people out there are wanting to set something up, similar to that, you know, can you tell us a little bit, a little bit more about how our listeners could set one up on their own.
00:18:39.330 --> 00:18:57.240
Amanda Greenspan-DSouza: Yeah, definitely. So it's really important to first know your audience and you know pose that question out to the group, is this something that you want to do, just so that you're not wasting your time, you're not feeling like you're obligating people to join.
00:18:58.680 --> 00:19:10.020
Amanda Greenspan-DSouza: And what we do for cvent is we try to focus on, you know, everyday books. It doesn't have to be specific to
00:19:11.340 --> 00:19:25.140
Amanda Greenspan-DSouza: You know, a self help book or something that is on a specific book club you know we we want to open it to all genres all authors all narratives. So to do that you don't also. You also don't have to own it all on your own.
00:19:26.160 --> 00:19:40.380
Amanda Greenspan-DSouza: Feel free to go and let people volunteer crowdsource to see true would be interested in taking on this role, um, people. People love to go and share things that make them happy. So what we do is
00:19:41.970 --> 00:19:47.040
Amanda Greenspan-DSouza: I did the crowdsourcing got a few volunteers assign them out for different months and
00:19:47.730 --> 00:19:55.770
Amanda Greenspan-DSouza: Those volunteers post a slack poll and you can do this with any sort of platform that has a poll on it. I'm
00:19:56.280 --> 00:20:12.600
Amanda Greenspan-DSouza: Posing to the group, you know, out of these three books. Which one are you most interested in reading and discussing for this month. And so that way. It's like, you know, both, both sides are being heard both sides are getting getting a little bit of
00:20:14.670 --> 00:20:24.090
Brooke Gracey: Like that crowdsourcing ask people what they want to listen to, or read or discuss. I mean, that's definitely going to get more people involved. You guys are
00:20:24.660 --> 00:20:34.500
Brooke Gracey: Really running so many programs here at the event that are pivoting to virtual and this new environment have been going for a long time in a virtual way.
00:20:34.800 --> 00:20:39.720
Brooke Gracey: Also very engaging. And, you know, really some cool stuff that you guys have come up with
00:20:40.170 --> 00:20:55.230
Brooke Gracey: I know you also had these like top 10 tips and maybe I won't have you go through all 10 if you don't want to, but can you share some of the top tips that you did come up with how people can launch a program similar to this, and created in a virtual environment.
00:20:57.510 --> 00:21:06.720
Taylor Wertheimer: Absolutely. I mean, I would be more than happy to go through all 10 tips with you. In fact, I have way more than just 10 but I would say the top ones.
00:21:07.170 --> 00:21:12.840
Taylor Wertheimer: I we kind of touched on a few already, but I think it's really, really important to be comfortable with.
00:21:13.230 --> 00:21:20.400
Taylor Wertheimer: Zoom in to be comfortable presenting virtually it is different. It is a little bit different. Some people don't really
00:21:20.880 --> 00:21:24.540
Taylor Wertheimer: You know, feel comfortable on camera, so it's really important to get comfortable on camera.
00:21:24.960 --> 00:21:35.820
Taylor Wertheimer: Get comfortable with whatever technology that you're using to put on this event this training because you need to be good at that. You don't want to be in the middle of the training and not know how
00:21:36.420 --> 00:21:42.240
Taylor Wertheimer: to troubleshoot something or to do something you want to you want it to flow and you want you want it to be a
00:21:42.930 --> 00:21:56.070
Taylor Wertheimer: Graceful experience. I guess I should say. And so it's really important to test everything out ahead of time run through the training start from the beginning, run through like you would in a dress rehearsal, do the full thing out.
00:21:56.730 --> 00:22:06.600
Taylor Wertheimer: Do your entire facilitation because you don't know if you took this in person. You don't know where there might be something that doesn't work, virtually so it's very important to be practicing that
00:22:07.050 --> 00:22:14.100
Taylor Wertheimer: And like I said I, you know, making big decisions you feel ready as well and that you feel confident and you feel ready to present
00:22:15.360 --> 00:22:20.400
Taylor Wertheimer: Again, being super interactive as important as well. I would say this is
00:22:21.000 --> 00:22:28.770
Taylor Wertheimer: It's not the top tip. Definitely. Second, making it an interactive and engaging experience in order for it to be valuable for your attendees.
00:22:29.070 --> 00:22:35.790
Taylor Wertheimer: You don't want them to attend something and then just beyond 30 emails, the whole time. You want them to be actually adding value and
00:22:36.090 --> 00:22:47.340
Taylor Wertheimer: Part of the actual event in training itself and not observing, if that makes sense. There's so many different ways that you can make it engaging a lot of folks are intimidated by that.
00:22:47.790 --> 00:22:59.340
Taylor Wertheimer: They think, oh, that since this is virtual we can't do. We can't do group activities. Well, that's not true, because we can use zoom breakouts. Or maybe we want to have a discussion.
00:23:00.120 --> 00:23:08.520
Taylor Wertheimer: You can do that. You can do that through obviously just regular audio, but also there's other alternatives like the the chat feature as well.
00:23:09.630 --> 00:23:17.760
Taylor Wertheimer: I think something else. It's super important to is over, explaining and over communicating when it comes to participating
00:23:18.360 --> 00:23:27.840
Taylor Wertheimer: People may make it on somebody to buy it or may not know. Oh, I'm supposed to do this at this point. So it's really important to over explain
00:23:28.320 --> 00:23:36.120
Taylor Wertheimer: I like to send out participation instructions ahead of time, and I encourage my participants to read these instructions outlining all of the steps that
00:23:36.360 --> 00:23:44.100
Taylor Wertheimer: They can take to participate in the training so that they're fully prepared when the training actually starts. But of course, do you think everyone reads those
00:23:45.270 --> 00:23:57.390
Taylor Wertheimer: So I always go over that in the intro as well. And then I infuse instruction slides or cues five throughout the training to ensure participants know when they're supposed to take a certain action.
00:23:58.470 --> 00:23:58.740
Taylor Wertheimer: Or like
00:23:59.340 --> 00:24:09.660
Cody Liskh: I really love what you said about us over explaining things we use zoom all day every day and I forget that there are a lot of people out there that maybe are brand new to zoom and they don't really know how it works or how to like
00:24:10.140 --> 00:24:14.130
Cody Liskh: You know, even join really necessarily. So that's a really good point. I think
00:24:14.670 --> 00:24:24.930
Cody Liskh: You guys have been so awesome to have on the podcast I got to ask you, our favorite question. If you had to leave our event professionals with one takeaway on how to be your best virtual presenter self, what would that be
00:24:25.770 --> 00:24:42.870
Amanda Greenspan-DSouza: So I would say, you know, take what ever makes you feel confident and comfortable in a physical space and apply it to the virtual space for me when I stand in front of an audience. I like to wear power heels. So, you know, just because
00:24:43.980 --> 00:24:54.750
Amanda Greenspan-DSouza: The heels might have been gathering little dust lately. That doesn't mean that they still make you confident presenting over zoom for fellas. If you have a tie or a shirt, you know,
00:24:55.890 --> 00:25:09.030
Amanda Greenspan-DSouza: To to not make it to about the holes. Go ahead and where that as well and and just going and and treating it like you're having a conversation
00:25:12.450 --> 00:25:26.790
Taylor Wertheimer: In my top tip. Take a I say don't let it intimidate you. Don't let virtual scare you off, look at as an opportunity. And right now we are all adapting and we have
00:25:27.330 --> 00:25:34.650
Taylor Wertheimer: We're having to do so many things differently than what we've done in the past because what works in a virtual environment doesn't necessarily work.
00:25:35.370 --> 00:25:48.510
Taylor Wertheimer: In person. So we've had to adapt in so many different ways. And I would say leverage this as an opportunity. So use this opportunity to add some skills to your toolkit to take with you after this, this whole experience.
00:25:49.170 --> 00:25:57.900
Taylor Wertheimer: Any training any session event can be virtualize it just takes a little bit of extra planning. I will say there's a little bit of extra planning involved with this.
00:25:58.410 --> 00:26:06.780
Taylor Wertheimer: Adjusting your mindset. So just thinking in a different way, thinking outside of the box and then just adding some creative thinking into that as well.
00:26:07.020 --> 00:26:12.030
Taylor Wertheimer: But overall I would say use this as an opportunity because it's a really, really cool thing.
00:26:12.420 --> 00:26:25.110
Taylor Wertheimer: Our world is more connected than ever, so it's it's it's cool to be able to do this and it's great that we're able to do virtual trainings and virtual events. These days it's great to see the technology that exists out there to you that
00:26:26.460 --> 00:26:27.780
Taylor Wertheimer: I love the powerhouse to
00:26:29.310 --> 00:26:36.180
Cody Liskh: I don't know. I was thinking about that, Amanda. I need to get my suit out always, you know, it's either one that since like 2017
00:26:36.330 --> 00:26:36.780
Cody Liskh: Was like
00:26:38.820 --> 00:26:42.210
Cody Liskh: Yeah. You know I love what you said to Taylor. I think it's really important to
00:26:42.690 --> 00:26:57.150
Cody Liskh: You know, embrace the fact that we have all this technology to connect. I was just thinking this morning. What if this whole situation happened like 10 or 12 years ago. How would we have survived it. So I'm very grateful that we have zoom and ways to connect virtually
00:26:58.410 --> 00:26:58.980
Taylor Wertheimer: Any
00:26:59.400 --> 00:27:03.780
Cody Liskh: Last question I have for you guys, do you have anything you want to promote or share with our listeners.
00:27:05.010 --> 00:27:16.470
Amanda Greenspan-DSouza: Um, so, you know, obviously at see them. We're all about events and just because we are no longer meeting, face to face, or having those
00:27:17.340 --> 00:27:29.190
Amanda Greenspan-DSouza: Lunch and learns that we all know and love, you know, doesn't mean that the industry still is in thriving still isn't meeting and communicating and just connecting in general. So be sure to
00:27:29.880 --> 00:27:42.690
Amanda Greenspan-DSouza: Check out cnn.com for the virtually posted events that we have, we've got a whole new repertoire that we're unleashing out with virtual happy hours and on online.
00:27:43.470 --> 00:27:51.570
Amanda Greenspan-DSouza: customer focus groups. So, and, and anything in your industry just be on the lookout LinkedIn is a great way to stay up to date.
00:27:53.490 --> 00:28:10.920
Brooke Gracey: And a lot of these things are now free to like see that connect is going virtual and it's free to attend. So there's a lot more opportunities out there to maybe get in on some of these things were previously you didn't have the budget or couldn't travel. Now, why not. Yeah, you can.
00:28:10.980 --> 00:28:12.450
Amanda Greenspan-DSouza: Oh yeah, absolutely.
00:28:13.470 --> 00:28:26.970
Amanda Greenspan-DSouza: Yeah, I remember that I i had spoken to a few clients, where, you know, sometimes they had to choose, they had only within their budget budget of going to one annual user conference a year so
00:28:28.110 --> 00:28:43.530
Amanda Greenspan-DSouza: To your point, just a lot of conferences are free now. So definitely take advantage of it. And I'm echoing what Taylor said. This is a great time to learn. And it's a great time to get creative and innovative and connecting with the people who you might not have normally on a chance to
00:28:45.570 --> 00:28:53.310
Brooke Gracey: Read. Well, thank you guys so much for joining us. This was a great conversation. You guys have a wealth of knowledge. I'm sure we just scratched the surface.
00:28:53.940 --> 00:28:59.070
Brooke Gracey: So maybe we can have you guys back on later to talk about some of the other innovative things that you've done.
00:28:59.400 --> 00:29:14.580
Brooke Gracey: And for listeners will put more information about what both Amanda and Taylor were talking about on our session description or the description for this for this episode, and you can get that at Stephen comm slash podcast. So thank you again for joining us.
00:29:14.970 --> 00:29:16.650
Amanda Greenspan-DSouza: Thanks Brooke and Cody! It was great to be here.
00:29:16.800 --> 00:29:17.430
Cody Liskh: Thanks, guys.
00:29:17.760 --> 00:29:19.950
Taylor Wertheimer: Thank you so much. It was great connecting with you all.
00:29:20.310 --> 00:29:21.090
Brooke Gracey: Yeah, you too.