August 31, 2021
By Megha Jetley

Listening to customers is more than just hearing their problems. It’s about connecting and paying attention to better help them achieve their goals. By gathering and analyzing customer insights and incorporating them into your strategies, you can improve the overall customer experience.

As the industry moves toward virtual and hybrid events, you can find content, resources, and training within the Cvent Community as well as advice from Cvent experts and your industry peers. The Community now provides even more scalable solutions, delivering virtual networking opportunities, expert-led online sessions, tips and tricks, and live meet-ups with your peers.


We Let Our Users Do the Talking

Our users often share their stories and experiences through the Community Open Forum or through video stories, helping to strengthen the relationships between users and encouraging others to follow in their footsteps. But don’t take our word for it! Let’s hear insights straight from our Cvent users.

Check out our Community champion Colleen Beck from The Westin Tempa Bay as she talks about how she is planning to use Cvent Community as recovery begins.

Using Cvent Community as recovery begins

Our users can participate in every opportunity they find in the discussion forum, be it starting a new thread or participating in ongoing posts. At the beginning of the year, we posted our industry huddle discussion asking, “What do you wish you'd known going virtual?” Don't miss what Natalia Ramirez from Visit Orlando has to say in response.

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Rather than having us talk more about visiting the Community, hear directly from Colleen about how have safer meeting requirements changed her approach to RFPs.

Change in approach to RFPs as per safer meetings requirements

Since we first started our Tip of the week in the Community Open Forum, it’s become the go-to location for sharing tips and tricks with Cvent users. When a tip about setting up umbrella events in a digital space was shared, customers started offering incredible tips.

See what Community champion Loretta Peterson from CDW shared:

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It’s incredible to see Cvent users sharing simple solutions, hacks, and tips based on their product expertise.

In fact, these posts and your feedback in the Community help inform and influence our product strategy and roadmap. It allows the Cvent Product Team to hear directly from you. The Community also gives users an avenue to listen and learn directly from their peers. Community polling is one great example of how we gather customer insights to drive improvements and feedback based on trends, with survey topics changing every week.

New to Cvent Community?

If you’re new to the Cvent Community and still figuring out where to start, hear from Community champion Colleen as she talks about how someone can make the most of their Cvent Community experience.

Making the most of Cvent Community

Stay Connected and Engaged

With the world moving toward hybrid events, you can expect a lot of great things coming your way in the Cvent Community. Don’t miss out on your chance to hit the ground running with great new ways to engage.

Logging in is easy! Click here to sign in to your Cvent account with your standard credentials, then click the "Community" link in the top right-hand corner. See you in the Cvent Community soon!

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Megha Jetley

Megha Jetley joined Cvent as the Team Lead, Customer Marketing after more than five years in the journalism world based in New Delhi, India. As a passionate marketer, she's always willing to write on industry-relevant topics. In her free time, she enjoys reading, traveling, teaching underprivileged kids and playing online games.

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