Cvent Unveils New Support Center for Clients

Award-winning client services team expands customer care offerings

McLean, Va. – Cvent (NYSE : CVT), a leading cloud-based enterprise event management platform, announced today that it has launched a new support center for its 187,000 users. The company has partnered with Salesforce.com to create a self-service environment in which they’ll find an array of valuable resources.

“Our team is committed to offering our clients world-class support for our entire event management platform and helping them maximize their use of our products,” said Manjula Aggarwal, senior vice president of client services at Cvent. “While our client services representatives are always available to assist our customers, the new support center provides our clients with direct access, right at their fingertips, to an extensive database of information about our products, giving them the option to search for information or troubleshoot at their own convenience.”

Key features of the new support center include:

  • Search our vast knowledge base— choose training materials that fit your learning style, with options that include step-by-step instructions, videos and downloadable guides
  • Open cases– submit your questions to Cvent experts and we will track your responses for your convenience
  • Learn more– ability to sign up for online courses, in-person training, or workshops to learn about other parts of Cvent’s event management platform

About Cvent, Inc.

Cvent, Inc. is a leading meetings, events, and hospitality management technology provider with more than 3,500 employees, 25,000 customers, and 300,000 users worldwide. The Cvent Event Cloud offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, and attendee engagement. Cvent’s suite of products automate and simplify the planning process to maximize the impact of events. The Cvent Hospitality Cloud partners with hotels and venues to help them drive group and corporate travel business.  Hotels use the Cvent Hospitality Cloud’s digital marketing tools and software solutions to win business through Cvent’s sourcing platforms and to service their customers directly, efficiently and profitably – helping them grow and own their business. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. For more information, please visit Cvent.com, or connect with us on FacebookTwitter or LinkedIn.