Customer Resources

We want to make sure you have everything you need to make the most of your new registration experience. Check out the resources below to help get you started, wherever you’re at in your journey.



Flex FAQs

Read through our compilation of answers to the most frequently asked questions.


Welcome to Flex

Find a wealth of information on our new software tools at this information hub.

Building Your First Event in Flex

Mini Webinar

Reimagining Your Registration Process

New Standard Registration (Flex) simplifies building, designing, and managing event websites. In this Feature Flash, you will learn how to re-organize registration pages and collect relevant information from invitees using field and question widgets.


Building Out Your First Flex Event

Use this article as a guide to successfully create your first Flex event, from the first steps of the Event Creation Wizard all the way through to sending out your invites.


Getting started with building your event

Just getting started in the new Flex Site Designer? You’re not alone! Watch this quick 3-minute video to understand the initial steps of the Flex event creation process.

Features / Tracking Feature Releases

Feature List

Flex Feature Roadmap

We are constantly building and improving upon Flex to make sure it’s the best event management software out there. Keep checking back on this page to see the latest feature releases and estimated timelines.


The Road to Flex: Understanding Timelines and Milestones

We want you to feel comfortable as you begin the transition from Classic to Flex. Read this blog post to get a better understanding of the overall timeline and milestones within this large transition.

Transitioning to Flex


The Latest Scoop on Flex

This webinar, held live in October 2019 now turned on-demand, covers details on where the team currently is with New Standard Registration (Flex). The webinar covers feature releases of 2019, which releases are up next, top resources and training offerings, and answers to your most common questions.


Flex Transition Toolkit

The tools you need to train all your Cvent users on the New Standard Registration (Flex). We understand that transitioning to full usage of New Standard Event Registration (Flex) at your organization requires a company-wide change management process for all Cvent users. This toolkit can be leveraged to help your organization navigate the transition.


Transitioning to New Standard Event Registration (Flex)

Get a better grasp on how to manage the organization-wide transition to Flex.

Website Design

Mini Webinar

Time Saving Tips in the Site Designer

Start your journey to becoming an expert using New Standard Registration (Flex) and learn best practices on staying smart in the Site Designer! In this Feature Flash, you will learn tips and tricks about the site designer hierarchy and creating a more modern and responsive event website by adding widgets, sections, and theme customization.


Flex’s Theme Color Defaults

This article breaks down, by default, where each color chosen within the Theme will show up on your website.


Using the Quick Setup Theme Wizard in Flex

This article gives a quick walkthrough of every piece of the Quick Setup Theme Wizard - adding your logo image, adding a header background image, and changing fonts/colors.


Event Website Design 101 – Webinar

In our newest webinar, we’ll cover global design principles that you can use right away and best practices to follow to create an amazing event website. This complements our resource Event Website Design 101 – Interactive Guide.


Flex Visual Showcase

Take a look at our extensive assortment of themes, choose a favorite, and the Cvent team will use it to create a responsive event website for you. Or, simply browse for your own inspiration.

Online Training

Web Design Best Practices to Maximize Your Events

Join us for a demonstration from Client Services and Web Design experts to learn best practices and tips while designing websites.


Flex Event's Widget Applied Style

Flex's Applied Styling section in the Site Designer allows you to quickly manage the look of your whole site without needing to individually update each widget. Colors, fonts, font sizes, and more can be updated across your website and registration by only changing one component.


Flex Image Options

With a responsive webpage, your images will shift and expand depending on the device it's viewed on. Learn which options will work best by referencing the options in this article.


Using the Site Designer

Cvent's Site Designer allows you to customize your website and registration that's capable of displaying on a responsive page.


Common Site Designer Terms

When creating your website and registration in the Site Designer, you'll come across some popularly used words within the documentation. Reference this article to learn what these terms are.


Graphics Cheat Sheet for Flex Events

Not sure which dimensions to use for your Flex event? The Graphics Cheat Sheet contains the recommended dimensions, formats, and sizes for the images that appear on your event website.

Interactive Guide

Event Website Design 101 – Interactive Guide

In this eBook, we’ll detail how to build, design, and manage your event website to create a user experience your attendees will love. This complements our resource Event Website Design 101 – Webinar


Designing Your Event Website

Watch this two-minute video to get a better understanding of how to use Flex to better design your website and registration process, from understanding the basics of the Site Designer to mastering the Global Themes & Styling.



Flex Discussions in the Community Open Forum

Do you have questions for likeminded Flex users? Post and search with the “Flex – Creating and Managing Events” topic tag in the Open Forum to engage directly in discussions with other Flex users.


Flex tips and tricks thread

Get Flex tips & tricks from your peers! Check out this thread currently going on in the Cvent Community to be inspired by others, or share what you’ve learned along the way.

In-Person Trainings

Cvent Live Trainings

Join expert trainers for a full day of intensive training in a city near you! Our Cvent Academy trainers will use a hands-on and interactive approach to walk new users through New Standard Registration (Flex) and guide them through the build, design, and management of an event website and registration experience.

Online Training

New Standard Registration (Flex) Online Training

Learn how to create an event in the new Cvent Flex interface.

US: Every Wednesday at 3:00 PM ET

APAC: Every other Thursday at 2:00 PM AEDT

ET, Europe & MEA: Every Monday at 10:00 AM GMT